Open Today Sales: 9 AM-6 PMOpen Today Service: 6 AM-5:30 PM
Engine oil plays a vital role in the health of your vehicle. It helps keep the working parts lubricated to reduce friction and helps filter out dust and dirt particles that can lead to engine damage. Sometimes, though, your car’s engine oil can’t perform these tasks, so your car may be burning oil.
As a resource to drivers around Danvers, Peabody, and Salem, MA, we at Ira Toyota of Danvers have created this quick reference guide. So, you may be asking, “Why is my car burning oil?” Keep reading and contact us with any questions.
A frequent indicator that your car is burning oil is that your engine oil light frequently appears on your dashboard. You may also notice a steady decline when getting under the hood to check your engine oil level with the dipstick.
This includes removing the dipstick from your cooled engine, wiping it with a clean cloth, then reinserting. Once you remove the dipstick again, check to see if your vehicle’s engine oil is too low.
A steady drop in oil level without any noticeable leaks may let you know your car is burning oil.
Burning oil is often the result of worn-out parts. For example, worn valve seals and/or piston rings could lead to your car burning oil. Both valve seals and piston rings work to keep engine oil out of the combustion chamber.
The combustion chamber is where fuel is combined with air and ignited by a spark to start your vehicle. With worn parts, engine oil can leak into this mixture, which leads to an internal burning of oil.
Burning Oil Outside of the Engine
It’s possible that your car may be burning oil outside of the engine. This is because your car’s engine oil is escaping and landing on a hot surface. A telltale sign of external oil burning is that you can smell burning oil.
Reasons engine oil may be escaping and causing this issue include:
If your car is burning oil, don’t hesitate to bring your car to a mechanic. Using their skills and expertise, they can quickly diagnose whether the oil is burning because of an internal or external leak, then take the necessary steps to resolve this issue.
At Ira Toyota of Danvers, we have a team of skilled technicians and state-of-the-art equipment to quickly diagnose and treat oil-burning trouble. Plus, we also offer flexible service hours. This way, you can schedule your appointment before or after work, on Saturday, or at any time throughout the day.
With the help of our technicians, you’ll be back to cruising around Danvers, Peabody, and Salem, Massachusetts, in no time at all. Don’t wait any longer. Contact us today to schedule your service appointment!
They always accommodate the customer and make every effort to resolve problems. In my case, they persuaded the manufacturer to replace the defective tires even after the warranty had extended.
My wife and I have been going to Ira Toyota Scion in Danvers, MA, for many years to service all four of our Toyota vehicles. In the past, we always worked with different service advisors until we met Steven Mahan five years ago. We have continued working with him ever since. We love working with him. He is friendly, knowledgeable, understanding, and helpful in every way.
The manager Jose was very professional and attentive. Our service issue was taken care of properly.
The m maintenance visit started on time. The car was ready on time. Everyone was very informative and friendly.
Clint Yang was great to work with, he made the whole process easy, low pressure, and fun. Would recommend!
Very competent and got my car in and out quickly even though they were quite busy.
Had a terrible maintenance experience this week but that is the first time I’ve been unhappy with the service there.
Prompt, courteous service. Was in touch immediately via text and call. Very professional service team.
Good experience even though it took three weeks to complete ,waiting on parts and. Ok from Toyota. Everything worked out because I was on vacation didn’t need the car. Great cooperation from Ira service department.
Large inventory to choose from. Has a good service system. Must improve on wait times. Friendly sales people and service advisors.
Went in to lease a Corolla. Clint was very helpful throughout the entire process - even advising with steps for my insurance and old registration. He always maintained a friendly and cordial attitude. When it was pickup time for the car, Clint had everything ready to go and walked me through all features as well as gave tips. Good experience!
Service advisor was good but standard oil and filter change took too long Ira should have an express line
This is an added comment to my previous survey I just completed. I told the Service Advisor that the hood prop was in my car, on the floor. It still is. Why did they not put it back in?? Its come off twice and a nice worker at an auto store snapped it back in and they wanted to charge me $223?!! I will look for a different Toyota dealer when my lease is up. I’ve been a loyal customer for approx 15 yrs and I was very mistreated thru this whole process!
Really great place to deal with!!! The service was impeccable and they met my needs and exceeded them exponentially. You cannot do better than Ira.
The wait was long for a simple oil change and tire rotation. I pointed out an issue with the driver side headlamp and they gave me some xx excuse as to why they couldn't fix it despite me having a bumper to bumper warranty.
II was very impressed by ira toyota of danvers sales team member jose was so helpfull
I was in and out; it’s just the way I like auto service. Thanks Toyota!
I had the best experience at Ira Toyota of Danvers. They were extremely accommodating and so friendly. The staff really made the experience that much more enjoyable. Would highly recommend!
Would have liked some in person updates from the advisor in addition to the text message/email updates. Otherwise the work provided seems to make a positive difference in vehicle's performance so far.
My service manager was very helpful expediting and keeping me updated. Throughout the process much appreciated
Rick in customer service was outstanding. His communication skills communicating technical issues were highly exceptional
Gary Cooper who sold me the car was outstanding. No high pressure sales or pushy sales tactics. He sold my Daughter a vehicle and she is very happy too. Before I purchased the car, Gary said as long as I have excellent credit I should not have to pay more than 5%. When doing the finance paperwork I asked Cassandra about the interest rate I was receiving but somehow we got off topic and I never received an answer. Once home I called to inquire about the rate and when I was told that I was receiving a 7.5% rate. Needless to ... Read More Full review text opened.DealerRater - May 7, 2026
Gary Cooper who sold me the car was outstanding. No high pressure sales or pushy sales tactics. He sold my Daughter a vehicle and she is very happy too. Before I purchased the car, Gary said as long as I have excellent credit I should not have to pay more than 5%. When doing the finance paperwork I asked Cassandra about the interest rate I was receiving but somehow we got off topic and I never received an answer. Once home I called to inquire about the rate and when I was told that I was receiving a 7.5% rate. Needless to say I was not happy. Gary called me and said it was a mistake and fixed it to 4.99. which at the time is the deal Toyota is doing. I was over the top impressed. He is fantastic and Cassandra in Finance had to go home sick so I'm thinking she was not feeling well which maybe caused her to miss the interest rate question but that's on me too. Overall I would definitely return and recommend anyone I know to go to the dealership to purchase a vehicle.
Great experience, excellent sales representative, easy process. I expected a good experience and got more.
Went for oil change. Service advisor was average. The service tech did a good job at informing me of some issues that required attention.
I had a great experience at Ira Toyota of Danvers. The team helped me get my car on time without any delays, and the whole process was smooth from start to finish. They were helpful, professional, and made sure everything was ready when promised. I really appreciated how straightforward and efficient they were. Definitely recommend if you’re looking for a hassle-free car buying experience.
Awful. Lies and doesn't get the job done. Spends to much time trying to sell you something and doesn't focus on the customer.
Cesar and Yancarlos are great professionals , and it was a. Pleasure to work with them.
Nice big waiting area, on 114 close to 95/128 & Rt One. They treat you like a valued customer. Because I needed a fair amount of work done, they gave me a loaner car. I think they had to order a set of tires. The work was done right around their closing time on the second day.
I made an appointment for an oil change and waited 3 1/2 hours. I was told my car had no issues even though I had several issues the last time I was there but I didn’t do them. I asked why and was told they didn’t have time to inspect my car. How long does it take for an oil change! Originally I was told 1 1/2-2 hours. Assuming they inspect your car with it, I agreed. I didn’t agree to 3 1/2 hours with no inspection. It also says free car wash. I haven’t had them wash my car the ... Read More Full review text opened.DealerRater - Apr 24, 2026
I made an appointment for an oil change and waited 3 1/2 hours. I was told my car had no issues even though I had several issues the last time I was there but I didn’t do them. I asked why and was told they didn’t have time to inspect my car. How long does it take for an oil change! Originally I was told 1 1/2-2 hours. Assuming they inspect your car with it, I agreed. I didn’t agree to 3 1/2 hours with no inspection. It also says free car wash. I haven’t had them wash my car the last several times I had service. I ask and they say it’s not working. Shame on Toyota for their poor service!
The staff were highly professional and courteous throughout my visit. They took excellent care of my truck, and I especially appreciated the detailed follow-up at the end, including a video and comprehensive information about the work performed. Overall, it was a great experience.
Every person I met at Ira Toyota gave me a feeling of "we appreciate yourbusiness " Michael. I am very happy with the service at Ira Toyota!
Rick in service department is awesome. He went through everything with me and service was done properly. Great dealership
I was told that my car would be ready at 4pm (I had left it since 7am). I kept being told it was almost done...then by 6pm someone told me it wouldn't be ready until the next day (without even looking into it). My keys were finally found abandoned on a desk which no one seemed to know anything about or take ownership for. The entire process was a mess!!!
My service Angel Pimentel was really helpful, everything else was abismal. A 2 hour service turned into 4.5 hours 2 of the 4.5 hours was after I was told my truck would be ready in about 10 minutes.
waiting for customer service in the service bay is very bad. I was waiting for 15-20 minutes for a service person to help me until the greeter notice me standing for too long.
Very clean dealership very helpful employees good selection of vehicles appreciate the car wash Eddie was very professional and helpful.
the whole dealership is something special from sale department to the auto repair shop, when to repair one tire it take 5 hours to do balance rotation and repair one tire, don’t know what to say about it. the sale department just overrated they just want to sell cars plus insurance in cars dont really listen to customers and avoid people that are just looking around, watch all this while waiting for my repair of 5 hours.
Angel was wonderful and very helpful I will definitely return for device because I was very satisfied
The people working here are pleasant and helpful. I have been going to IRA for years. It is a great place to wait while car is being serviced. Multiple tvs, a place to get food and drinks, a playroom for children to play or a separate room if you have work to do. It is a comfort that I am told what work I will be needing. My car is running great after 12 yrs of being serviced.
Appointment time was convenient, associate was very courteous and knowledgeable in explaining the work, fast turnaround. Highly recommend
Edwin Alcantara was very professional and answered our questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showing what they did on our actual car. Never expected that! We like it here in Danvers and will continue to do business here. Thank you, Vance and Diana Garry
They always seem to take us , no matter how busy they are and they do great work
I called to schedule 10,000 maintenance. I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet engine. She told me they had a same day opening. I made it work so I can get the AC fixed. I get to Toyota. The service guy comes out a breezes of the air conditioner and told me that I would need a separate appointment. Very frustrating, clearly felt they just wanted to get me in the building for the maintenance.
Then service guy told ... Read More Full review text opened.DealerRater - Apr 7, 2026
I called to schedule 10,000 maintenance. I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet engine. She told me they had a same day opening. I made it work so I can get the AC fixed. I get to Toyota. The service guy comes out a breezes of the air conditioner and told me that I would need a separate appointment. Very frustrating, clearly felt they just wanted to get me in the building for the maintenance.
Then service guy told me the reason my ac sounds like this is probably because the ceiling vents are closed. I told him my kids just did that and my vent sounds like a jet engine. I offered a video I took but he said that probably wouldn’t be helpful. I pulled the video up at the desk and he acknowledged there’s an issue and that there is a loud sound despite completely dismissing me. When I went to pick up the car he said there’s no issue.
I will not be going back to Toyota of Danvers. The first time I went I waited four hours with my toddler for the 5000 maintenance. No warning that it would take this long. Then this was my second experience.
I came to have my tires rotated and balanced. Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hours I was told the alignment couldn’t be done because of rust and a wear item that would be $3,700 to fix. An hour later I got my truck back. So 4 hours to rotate and balance. The real kicker came when I noticed my wheel cap fell off. The tech didn’t put it back on right so now I am missing a cap. ... Read More Full review text opened.DealerRater - Apr 5, 2026
I came to have my tires rotated and balanced. Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hours I was told the alignment couldn’t be done because of rust and a wear item that would be $3,700 to fix. An hour later I got my truck back. So 4 hours to rotate and balance. The real kicker came when I noticed my wheel cap fell off. The tech didn’t put it back on right so now I am missing a cap. Alpesh my SA was fine but the experience was poor and I won’t ever be back. Shame, I am a Toyota fan.
Tom was great and the service work done was professional, as always. Drop off and pick up was convenient as well.
Service was fine but it shouldn’t take 3 hours to do an oil change.
I was there for a car inspection sticker and it ended up being 4 hours because the check engine light came on for a 2025 Highlander. No explanation was given for what caused it.
Had to wait 10 minutes in front of the receptionist while she talked on the phone about an apartment she was looking at. And then the gentleman that was supposed to help me screamed out and said they’re gonna have to wait very rudely. When my truck was finally done with the oil change, they never let me know. It was done. Sat there for at least another 30 minutes before I finally went and said what’s up with my car
Excellent service. Rick was great to work with. Waiting area was comfortable. All services were completed without issue
the staff is great faisal wax great and nice and the credit manager i think akeem. he was great also . we got what we wanted.
Excellent Service from start to finish! As always From Dennis in service. I travel from Maine to have my car Serviced by Dennis. Thank you!
I am parked six cars in the last four years brand new and used in the last service that I had was the worst service that I have ever experienced anywhere. If that was my first I wouldn’t go back but overall they’re pretty reliable.
I had a great experience at Ira Toyota of Danvers. Tom Chase was very helpful, professional, and made everything smooth and easy. The service was quick, and the pickup process was very convenient. I really appreciate the excellent customer service and would definitely recommend this dealership.
Tommy chase is super professional, and helped the process super easily. Give him a raise!
Bought a used car and the customer service after I signed the papers was not as good as I expected
Rep was helpful and knowledgeable and friendly. Experience was mich bee than it has been in the past
Exelete servicios. Me gustó mucho. Los persones están muy attentivo. Ahora mi caro está bien.
The service rep, Tom Chase, was extremely helpful and explained what needed to be done. Service was fast, and hopefully, efficient!!
I had a very disappointing experience at IRA Danvers Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even called ahead to confirm before driving there from far away. When I arrived, Fabiana’s first response was that they do not have enough staff to do the work, and that even if someone has an appointment, they can still deny service. That was shocking to hear from after taking the time to schedule and confirm the appointment.
Then she told me that my car did not need an ... Read More Full review text opened.DealerRater - Mar 18, 2026
I had a very disappointing experience at IRA Danvers Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even called ahead to confirm before driving there from far away. When I arrived, Fabiana’s first response was that they do not have enough staff to do the work, and that even if someone has an appointment, they can still deny service. That was shocking to hear from after taking the time to schedule and confirm the appointment.
Then she told me that my car did not need an oil change until 10,000 miles, even though I had a service light on and a sticker indicating service was due. Instead of listening, she dismissed my concern and was very rude and dismissive. What should have been a simple oil change ended up taking 2–3 hours, and the interaction was unpleasant throughout. The car wash that is usually included was also not done because she claimed it was “broken.” However, when I spoke with the manager, he said the car would be washed.
Overall, Fabiana was unprofessional, rude, and showed no respect for customers’ time. This experience was extremely frustrating and poorly handled. I will not return to this location again, and I would not recommend it based on this experience.
Very professional and quick. Straight forward workers and staff that got the job done stress free.
When I picked up my vehicle the service advisor just brought me to the terminal to pay, no review on the work just sign and pay. He then walked me out of the service center told me where my car was but pointed me in the wrong direction. If I didn't have the service plan I would not come here.
Fabiana, the Adjustrr was great at taking care of my needs and explaining everything great service
Dealership has been my go to for about 6 toyota highlanders by now. Their 2 year included service plan is a big incentive, great sales rep and the best service technicians for quality care. The service agents and managers are all experienced, knowledgeable and great listeners to why we are there. Can't say enough about IRA Toyota od Danvers MA. Take the best advice and check them out yourself.
Quick service & clear explanations. Discounts applied to service when prompted. That is what I can say
Service advisor angel advised to take throttle service, Ari conditioning refresh for a Corolla hybrid with 30,000 miles. Toyota recommends only doing this in case of issue between 30,000 and 60,000 miles. Please stick to manufacturer recommendations for service and only do service if any issues are reported. This costed an additional 300$
Except for the high prices the service is good. Wait is a little longer than expected.
I was in for my 10,000 mile service and they told me it would be about 2 hours. I was out in 1 1/2 hours. Nice waiting room and congenial service people.
Even though i moved to Exeter . I continue to bring my vehicles to Ira Toyota of Danvers. Matt B is my service guy. We can always count on him to lead us in the right direction for service. Thank you Dave Faria
Visited the dealer with the goal of purchasing an electric bZ. The first test drive vehicle was at 5% battery. We couldn’t get up to the speed of traffic on a 55mph roadway due to this. When we switched drivers, we had 1 mile of range left, driving back to the dealer on the shoulder with the hazards on and the climate control off. This could have been very dangerous, almost criminally negligent. When we finally decided on a different bZ, we couldn’t take delivery on 2/28 because it had a nail in the tire (not repaired until Monday) and wasn’... Read More Full review text opened.DealerRater - Mar 3, 2026
Visited the dealer with the goal of purchasing an electric bZ. The first test drive vehicle was at 5% battery. We couldn’t get up to the speed of traffic on a 55mph roadway due to this. When we switched drivers, we had 1 mile of range left, driving back to the dealer on the shoulder with the hazards on and the climate control off. This could have been very dangerous, almost criminally negligent. When we finally decided on a different bZ, we couldn’t take delivery on 2/28 because it had a nail in the tire (not repaired until Monday) and wasn’t at 100% charge until the rep used a Tesla charging station. Sales guy was a nice guy but these unforced errors would’ve prevented a sale, had we not been loyal to Toyota.
Prompt appointment, professional staff, clear discussion and diagnosis, and the repairs were made quickly. We are pleased with our experience.
Nate kept me informed of the repairs needed, timeline and cost. Everything went smoothly from drop off to repair to pickup.
IRA Toyota provides excellent service in a clear and professional manner. The Service Agents are highly skilled professionals
Ira Toyota Danvers provided the Worst car purchasing experience I have ever had!!
Oliver the sales associate and Victor the manager was unprofessional and argumentative. I bought a car from this business on February 12, 2026. I picked up the car at night. The next morning, I noticed a crack in the windshield. I immediately called that morning (less than 24hrs). I left several messages for the sales associate Oliver via text messages and voicemail after 5 days I received 1 text back asking for a picture. After sending the picture. I was ghosted and never received a call back. After several attempts I ... Read More Full review text opened.DealerRater - Feb 25, 2026
Ira Toyota Danvers provided the Worst car purchasing experience I have ever had!!
Oliver the sales associate and Victor the manager was unprofessional and argumentative. I bought a car from this business on February 12, 2026. I picked up the car at night. The next morning, I noticed a crack in the windshield. I immediately called that morning (less than 24hrs). I left several messages for the sales associate Oliver via text messages and voicemail after 5 days I received 1 text back asking for a picture. After sending the picture. I was ghosted and never received a call back. After several attempts I spoke with the manager victor and was told there was nothing they could do because it passed their inspection and I should contact my insurance to get it replaced. The manager was extremely rude and disrespectful when I refused to accept that answer for a car, I just purchased from them. I don’t understand how it passed inspection with a crack in the windshield. That is something that should be investigated further. The manager said that it’s something I probably did, even though I contacted them less than 24 hours of picking up the vehicle. I was told I only have 2 options to sell the car back to them or go through my insurance. In the words of Victor, the manager, “we will definitely not buy it near the price you paid for it”. This was disgusting and extremely unprofessional coming from a (Victor) manager. I am currently working with the general manager to resolve this situation. However, it will not change the horrible experience I had with this business. It clearly shows that they do not care about their customers and only want to sell you overpriced vehicles. I was told by 4 different people not to purchase a vehicle from them; they do shady business and have the worst customer service. I am kicking myself for not listening and I fully regret doing business with Ira Toyota Danvers. I would never purchase from Ira Toyota again.
Friendly and fast service staff. Able to give me appointment when I wanted. Waited just over an hour. Everything was excellent.
Thank you, Tom for excellent service! I will highly suggest Toyota Dealership to my friends! I appreciate your patience and understanding
Everyone was very professional. Great service on my car. It was finished in the time frame they told me.
Abdu was fantastic very helpful in everything his boss Kenny at the finance too Abdu worked hard to get the deal done
Always good service all the time I will drive miles to get the service at Ira Toyota Ty!🥰
When I asked, I was told repeatedly my new car was exactly the same as my prior one, except brand new. I believed the salesman, but that was not true. My prior lease was an LE and my new lease is an L. Many conveniences are lacking in my new lease. They will make a lot of money reselling my 2023 Corolla Cross with very low mileage, while I am paying more each month for less conveniences, simply because I believed and trusted my salesman wouldn't lie to me. Never again. I know, I should have seen the car prior ... Read More Full review text opened.DealerRater - Feb 18, 2026
When I asked, I was told repeatedly my new car was exactly the same as my prior one, except brand new. I believed the salesman, but that was not true. My prior lease was an LE and my new lease is an L. Many conveniences are lacking in my new lease. They will make a lot of money reselling my 2023 Corolla Cross with very low mileage, while I am paying more each month for less conveniences, simply because I believed and trusted my salesman wouldn't lie to me. Never again. I know, I should have seen the car prior to signing. But I was naive and believed a salesman. I have leased from Toyota for decades and never had this experience before. Hence, my belief in the salesman was justified, I felt. No longer do I feel this way. Every other aspect of my experience on 1/31/26 was good.
East drop off, easy pick up, and great communication while service was being done. It’s nice to be able to drop overnight and not wait with the vehicle.
Work was done on time as promised. Tom the service coordinator was always available and stayed in contact as the work was being done.
This dealership tried to fabricate more serious issues in my car instead of oil changr
Friendly,Knowledgeable Dependable, waiting room comfortable,, Pleasant atmosphere availability of internet On time no problems after service.
The whole staff was very helpful was professionally handled. Everything was done on time very quickly. Every single question was the answer in professional matter.
Great service took me on time had my car ready on time took care of all my concerns
Great Communication. Amazing team and very helpful. Excited to get my pickup my car next week!
Well organized, plenty of staff,very knowledgeable, plenty of amenities, very cognizant of customer's time
The best dealership experience by far. I tried other Toyotas – Braintree, Falmouth, and Norwood. However, I drove a new car from Ira of Denver. Transcation was great, and the trade-in was smooth. Highly recommended for friends and relatives!
Service department is both professional and competent. Prices on parts and service are comparable to others
Service advisor Alexander Pendleton is very professional and trustworthy. I feel his suggestions are with good intentions and I rely on them.
Why are you over booking? I spent about 4 hours in the waiting room. Foldable tables would have been nice so I can work better when waiting so long Or maybe install a workout area if you want us to hangout that long waiting atleast it would give us something to do
Rick Harper was extremely helpful and sensitive to my car needs. The mechanic working on my car was very attentive and detailed as well.
Dealership fine but service advisor Nate Brungot makes my rating low. He has no customer service skills. From second one he was an angry bitter person. Needs to go to customer service and anger management . I will never work with Mr Brungot
I have been buying & leasing from IRA Toyota since 2001 and it’s been great.
My visit today was one of my better ones ..Everyone was very polite ,helpful and very informative..From moment I checked in with service advisor Denise to check out. With Denise and finally with Denis explaining everything..
It’s nice going there and all the staffs are wonderful and helpful . I had a pleasant experience there today
I had an appointment on 12/1/25 for a 70,000-mile preferred climate review service and state inspection. There were several items that needed to be addressed: battery terminal replacement, terminal protectors installed, and cabin and engine air filters changed. I had them all done, was there for about 4 hours, then went home.
When I was clearing my car of snow the next month, I noticed the sticker on my windshield was the letter “R.” What month begins with R? Then I noticed it said rejected! I got my paperwork out from the dash and noticed stapled it to the back of a 4... Read More Full review text opened.DealerRater - Feb 3, 2026
I had an appointment on 12/1/25 for a 70,000-mile preferred climate review service and state inspection. There were several items that needed to be addressed: battery terminal replacement, terminal protectors installed, and cabin and engine air filters changed. I had them all done, was there for about 4 hours, then went home.
When I was clearing my car of snow the next month, I noticed the sticker on my windshield was the letter “R.” What month begins with R? Then I noticed it said rejected! I got my paperwork out from the dash and noticed stapled it to the back of a 4-page bill the vehicle report said I passed safety and failed emissions! At no time during my long wait at Toyota Danvers was I told I did not pass. I was told about all the items I had to pay to fix but nothing about failing emissions.
I called the dealership to complain. You have 60 days to remedy this, and nearly 60 days had passed, so I was in a panic. My service advisor tried to be sympathetic that she did not inform me but said, “We would have put the rejection paper on the front seat, you should have seen it.” Why would you not tell me? Why would I look at the paperwork after I paid a couple hundred dollars? I stuck it in the dashboard with all the other papers. Maybe I should have noticed the rejection sticker, but why? I thought it was done until the next year, so there was no reason to look. She offered me an appointment that week on Saturday at 7:30 a.m. and explained that they tested emissions at the end of my service and because the battery was disconnected during service, that is probably why it did not pass. You have to drive about 25-50 miles, and it will pass no problem. Why did they test it then and not have me go for a drive?
Sounds simple, yes? No. I arrived at 7:20. My service advisor, who made the appointment, states she cannot find the appointment. She then remembers our phone conversation and says, “No problem, she will send it right over to be tested.” OK. The waiting rooms were crowded. Not everyone had a seat, but I was thinking my appointment will be quick, no worries. 2 hours later, I am thinking they are overbooked. Nobody has come to talk with me. My advisor comes out and says I need windshield wipers to pass. What? I passed safety. I am here for emission retest and my sticker. No, she says, they have to do safety first, and it won’t pass without the wipers. Fine, I told her, just do it. I have to leave by 10.
Waiting, waiting. At 10:10, I get a text: “ Green is Great!” I passed inspection. My advisor will tell me when I can pick up my vehicle. I waited 10 minutes, then went to find her as I see they are busy, but I have been here for almost 3 hours. I find my advisor, who appears confused why I thought my car was ready. She explains, “No, it passed safety inspection. Now they have to do emissions test.” WHAT? They redid the safety test I passed and have not even started the emissions test that I came in for? 11:39, I get my car. 4 hours and 9 minutes from my appointment start time. Cherry on top? She says my car’s in the front lot. It was freezing, below zero. I checked every aisle with my fob, but it wasn’t there. My advisor drove it from the back lot. Would you come back?
Clint Yang was absolutely fantastic. Professional, personable, knowledgeable, and thorough. It was obvious he truly cared about us as customers.
The team members are incredibly friendly but the services always take a very long time.
Thorough assessments and transparency, strong communication, and incredibly easy to get an appointment. Service has been very easy to work with.
