Toyota Highlander Maintenance Schedule
When you buy a Toyota Highlander, you’re getting a SUV that balances comfortable luxury with versatility and rugged performance. You also will have a dependable vehicle to get you from place to place around Danvers, Peabody, and Salem.
To ensure that dependability and top-end performance lasts for years to come, routine maintenance is crucial. To help you stay on top of the services that you need to get throughout your vehicle’s lifetime, our team at Ira Toyota of Danvers put together this Toyota Highlander maintenance schedule. Continue reading to learn more before scheduling service easily online.
5,000 miles or 6 months
Every time your odometer reaches another 5,000 miles or if it has been six months since your last regular service, it’s time to bring you car in and have the following tasks completed:
- Check installation of driver’s floor mat
- Inspect and adjust all fluid levels
- Inspect wiper blades
- Rotate tires
- Visually inspect lining/drums and brake pads/discs
Depending on your driving habits, it’s advised to have additional services and inspections done. If you drive on dirt roads or tow with your Highlander frequently, check your owner’s manual for those additional recommendations.
10,000 miles or 12 months
At this interval, you’ll want to have everything you get done at the 5,000-mile check along with a couple extra services. These services include replacing the cabin air filer and the engine oil and oil filter.
Every 15,000 miles or 18 months
A few more inspects will need to be performed at this time to make sure everything is still in proper working order. It’s advised to get the following parts inspected:
- Ball joints
- Brake lines and hoses
- Drive shaft boots
- Engine coolant
- Exhaust pipes and mountings
- Radiator and condenser
- Steering gear
- Steering linkage and boots
If you have a 4WD Toyota Highlander, you’ll want to re-torque the propeller shaft bolt as well as have the rear differential oil and transfer case oil inspected.
30,000 miles or 36 months
On top of all the services mentioned above, you’ll want to have a few more things inspected, including:
- Fuel lines and connections
- Fuel tank band
- Fuel tank vapor vent system hoses
- Fuel tank cap gasket
We’ll Help Keep Your Toyota Highlander Driving at its Best!
Following the suggested regular Toyota Highlander maintenance schedule is the most effective and easiest way to enjoying the dependability of your Highlander. To learn even more about what further routine maintenance is needed at later time intervals, you can review your owner’s manual or come see us at our service center.
When you reach one of these checkpoints, schedule a service with us at Ira Toyota of Danvers. We’ll thoroughly go through each service and inspection that your vehicle needs and get you back out on the roads of Danvers, Peabody, and Salem quickly.
The maintenance department's service is terrible; scheduled appointments are not honored, and the work is left incomplete.
Very professional appointment right on time all problems taken care of nice people working at dealership
Abdou was fantastic. Great experience. Was in and out with my wife. No hassle. Recommend to all my family
Took six hours for an oil change, rotation, and alignment with an appointment. It was only after four hours when they recommended additional services and they weren’t even done the original work, that again, was scheduled. Denise was very nice though!
Great sales. My 2026 Corolla has a window that doesn’t go up/down properly. Twice it has been in and still not fixed. MA lemon law applies once they cannot fix it in 3 tries. I’ll be headed back this week again.
Fair prices, above and beyond on services and definitely referring friends and family. Definitely coming back
Steve Mahan service advisor is the best. Very attentive, always welcoming. Was able to accommodate me on the same day for service
I like the way that the dealership handles my car when I bring it in for maintenance. They are very professional and friendly.
The most disorganized and rudest service I have ever gotten at a dealership. From the intake person who was the most unprofessional at drop off to pick up at the end. They even had me go out to locate my car among a sea of cars. So glad I only took my car there to be serviced and didnt purchase a vehicle from them. Trust me, go anywhere but there. Not worth the aggravation.
The dealership is clean they moved the desks from the garage bays into the building giving more space to drop cars and I appreciated the greeter
Went in for a 5,000 service which is just topping fluids and rotating tires. Took two hours!! And when checking in was asked if I wanted it washed. I said yes but it wasn’t washed. This is my first service experience. Hoping this isn’t the norm.
Fab servicing for my Highlander We get all 4 cars die. At Ira Toyota Thanks
Four hours to get oil change. Unacceptable. When checking in stated 2 1/2 hr wait. Will not return
I had a 11:20 appointment for an oil change. I had to wait 3:30 hours to get the job done. You need to speed things up. I have bought 4 cars from IRA - right now I am disappointed with your service department.
IRA Toyota did a great job of replacing the steering column and replacing the rear brake pads and rotors on my 2010 Matrix.
Your customer service was excellent.We understood each other on the price. Good recommendation overall.
Service was excellent. Willie my service Coordinator Was polite at intentive he’s my bad every time I come to have a service done on our 2013 Camry hybrid. Thank you Willie
My car is 6 years old & have had it serviced at Ira Toyota since purchasing it. I have had no issues with any service I’ve had done there. It is easy to get an appointment when you want at the time you want. All the service advisers I have worked with have been courteous & friendly.
The time I spent at the dealership was less than I anticipated from start to finish.
Priced great. Cooperative. Transparent. Edwin Olivo went above amd beyond on the final steps. Highly recommend him. I am a tough critic.
Great Customer Service from Ashley, the tire specialist, after the wrong tires were mounted on my RAV4 Hybrid. The correct tires will be re-ordered today. I am waiting for notification with an estimated delivery date.
Great experience at Ira Toyota. The staff was friendly, knowledgeable, and easy to work with. They made the process smooth, answered all my questions, and helped me purchase the right vehicle without any pressure. I would definitely recommend them to anyone looking for a new or used car.
They always accommodate the customer and make every effort to resolve problems. In my case, they persuaded the manufacturer to replace the defective tires even after the warranty had extended.
My wife and I have been going to Ira Toyota Scion in Danvers, MA, for many years to service all four of our Toyota vehicles. In the past, we always worked with different service advisors until we met Steven Mahan five years ago. We have continued working with him ever since. We love working with him. He is friendly, knowledgeable, understanding, and helpful in every way.
The manager Jose was very professional and attentive. Our service issue was taken care of properly.
The m maintenance visit started on time. The car was ready on time. Everyone was very informative and friendly.
Clint Yang was great to work with, he made the whole process easy, low pressure, and fun. Would recommend!
Very competent and got my car in and out quickly even though they were quite busy.
Had a terrible maintenance experience this week but that is the first time I’ve been unhappy with the service there.
Prompt, courteous service. Was in touch immediately via text and call. Very professional service team.
Good experience even though it took three weeks to complete ,waiting on parts and. Ok from Toyota. Everything worked out because I was on vacation didn’t need the car. Great cooperation from Ira service department.
Large inventory to choose from. Has a good service system. Must improve on wait times. Friendly sales people and service advisors.
Went in to lease a Corolla. Clint was very helpful throughout the entire process - even advising with steps for my insurance and old registration. He always maintained a friendly and cordial attitude. When it was pickup time for the car, Clint had everything ready to go and walked me through all features as well as gave tips. Good experience!
Service advisor was good but standard oil and filter change took too long Ira should have an express line
This is an added comment to my previous survey I just completed. I told the Service Advisor that the hood prop was in my car, on the floor. It still is. Why did they not put it back in?? Its come off twice and a nice worker at an auto store snapped it back in and they wanted to charge me $223?!! I will look for a different Toyota dealer when my lease is up. I’ve been a loyal customer for approx 15 yrs and I was very mistreated thru this whole process!
Really great place to deal with!!! The service was impeccable and they met my needs and exceeded them exponentially. You cannot do better than Ira.
The wait was long for a simple oil change and tire rotation. I pointed out an issue with the driver side headlamp and they gave me some xx excuse as to why they couldn't fix it despite me having a bumper to bumper warranty.
II was very impressed by ira toyota of danvers sales team member jose was so helpfull
I was in and out; it’s just the way I like auto service. Thanks Toyota!
I had the best experience at Ira Toyota of Danvers. They were extremely accommodating and so friendly. The staff really made the experience that much more enjoyable. Would highly recommend!
Would have liked some in person updates from the advisor in addition to the text message/email updates. Otherwise the work provided seems to make a positive difference in vehicle's performance so far.
My service manager was very helpful expediting and keeping me updated. Throughout the process much appreciated
Rick in customer service was outstanding. His communication skills communicating technical issues were highly exceptional
Gary Cooper who sold me the car was outstanding. No high pressure sales or pushy sales tactics. He sold my Daughter a vehicle and she is very happy too. Before I purchased the car, Gary said as long as I have excellent credit I should not have to pay more than 5%. When doing the finance paperwork I asked Cassandra about the interest rate I was receiving but somehow we got off topic and I never received an answer. Once home I called to inquire about the rate and when I was told that I was receiving a 7.5% rate. Needless to ... Read More DealerRater - May 7, 2026
Great experience, excellent sales representative, easy process. I expected a good experience and got more.
Went for oil change. Service advisor was average. The service tech did a good job at informing me of some issues that required attention.
I had a great experience at Ira Toyota of Danvers. The team helped me get my car on time without any delays, and the whole process was smooth from start to finish. They were helpful, professional, and made sure everything was ready when promised. I really appreciated how straightforward and efficient they were. Definitely recommend if you’re looking for a hassle-free car buying experience.
Awful. Lies and doesn't get the job done. Spends to much time trying to sell you something and doesn't focus on the customer.
Cesar and Yancarlos are great professionals , and it was a. Pleasure to work with them.
Nice big waiting area, on 114 close to 95/128 & Rt One. They treat you like a valued customer. Because I needed a fair amount of work done, they gave me a loaner car. I think they had to order a set of tires. The work was done right around their closing time on the second day.
I made an appointment for an oil change and waited 3 1/2 hours. I was told my car had no issues even though I had several issues the last time I was there but I didn’t do them. I asked why and was told they didn’t have time to inspect my car. How long does it take for an oil change! Originally I was told 1 1/2-2 hours. Assuming they inspect your car with it, I agreed. I didn’t agree to 3 1/2 hours with no inspection. It also says free car wash. I haven’t had them wash my car the ... Read More DealerRater - Apr 24, 2026
The staff were highly professional and courteous throughout my visit. They took excellent care of my truck, and I especially appreciated the detailed follow-up at the end, including a video and comprehensive information about the work performed. Overall, it was a great experience.
Every person I met at Ira Toyota gave me a feeling of "we appreciate yourbusiness " Michael. I am very happy with the service at Ira Toyota!
Rick in service department is awesome. He went through everything with me and service was done properly. Great dealership
I was told that my car would be ready at 4pm (I had left it since 7am). I kept being told it was almost done...then by 6pm someone told me it wouldn't be ready until the next day (without even looking into it). My keys were finally found abandoned on a desk which no one seemed to know anything about or take ownership for. The entire process was a mess!!!
My service Angel Pimentel was really helpful, everything else was abismal. A 2 hour service turned into 4.5 hours 2 of the 4.5 hours was after I was told my truck would be ready in about 10 minutes.
waiting for customer service in the service bay is very bad. I was waiting for 15-20 minutes for a service person to help me until the greeter notice me standing for too long.
Very clean dealership very helpful employees good selection of vehicles appreciate the car wash Eddie was very professional and helpful.
the whole dealership is something special from sale department to the auto repair shop, when to repair one tire it take 5 hours to do balance rotation and repair one tire, don’t know what to say about it. the sale department just overrated they just want to sell cars plus insurance in cars dont really listen to customers and avoid people that are just looking around, watch all this while waiting for my repair of 5 hours.
Angel was wonderful and very helpful I will definitely return for device because I was very satisfied
The people working here are pleasant and helpful. I have been going to IRA for years. It is a great place to wait while car is being serviced. Multiple tvs, a place to get food and drinks, a playroom for children to play or a separate room if you have work to do. It is a comfort that I am told what work I will be needing. My car is running great after 12 yrs of being serviced.
Appointment time was convenient, associate was very courteous and knowledgeable in explaining the work, fast turnaround. Highly recommend
Edwin Alcantara was very professional and answered our questions and listened to our concerns. We had a multipoint inspection and oil change and everything that goes with it. Even saw a video showing what they did on our actual car. Never expected that! We like it here in Danvers and will continue to do business here. Thank you, Vance and Diana Garry
They always seem to take us , no matter how busy they are and they do great work
I called to schedule 10,000 maintenance. I added that included in the Same appointment I would like my air conditioner fixed. I told the service person the vent in the back sounds like a jet engine. She told me they had a same day opening. I made it work so I can get the AC fixed. I get to Toyota. The service guy comes out a breezes of the air conditioner and told me that I would need a separate appointment. Very frustrating, clearly felt they just wanted to get me in the building for the maintenance.
Then service guy told ... Read More DealerRater - Apr 7, 2026
I came to have my tires rotated and balanced. Which should be a 30 minute job at most, maybe an hour. I was upsold an alignment on top of the rotate and balance for $100 extra. Fine. After 2 hours I was told the alignment couldn’t be done because of rust and a wear item that would be $3,700 to fix. An hour later I got my truck back. So 4 hours to rotate and balance. The real kicker came when I noticed my wheel cap fell off. The tech didn’t put it back on right so now I am missing a cap. ... Read More DealerRater - Apr 5, 2026
Tom was great and the service work done was professional, as always. Drop off and pick up was convenient as well.
Service was fine but it shouldn’t take 3 hours to do an oil change.
I was there for a car inspection sticker and it ended up being 4 hours because the check engine light came on for a 2025 Highlander. No explanation was given for what caused it.
Had to wait 10 minutes in front of the receptionist while she talked on the phone about an apartment she was looking at. And then the gentleman that was supposed to help me screamed out and said they’re gonna have to wait very rudely. When my truck was finally done with the oil change, they never let me know. It was done. Sat there for at least another 30 minutes before I finally went and said what’s up with my car
Excellent service. Rick was great to work with. Waiting area was comfortable. All services were completed without issue
the staff is great faisal wax great and nice and the credit manager i think akeem. he was great also . we got what we wanted.
Excellent Service from start to finish! As always From Dennis in service. I travel from Maine to have my car Serviced by Dennis. Thank you!
I am parked six cars in the last four years brand new and used in the last service that I had was the worst service that I have ever experienced anywhere. If that was my first I wouldn’t go back but overall they’re pretty reliable.
I had a great experience at Ira Toyota of Danvers. Tom Chase was very helpful, professional, and made everything smooth and easy. The service was quick, and the pickup process was very convenient. I really appreciate the excellent customer service and would definitely recommend this dealership.
Tommy chase is super professional, and helped the process super easily. Give him a raise!
Bought a used car and the customer service after I signed the papers was not as good as I expected
Rep was helpful and knowledgeable and friendly. Experience was mich bee than it has been in the past
Exelete servicios. Me gustó mucho. Los persones están muy attentivo. Ahora mi caro está bien.
The service rep, Tom Chase, was extremely helpful and explained what needed to be done. Service was fast, and hopefully, efficient!!
I had a very disappointing experience at IRA Danvers Toyota, mainly due to the extremely unprofessional behavior of the service advisor Fabiana. I scheduled an oil change appointment online and even called ahead to confirm before driving there from far away. When I arrived, Fabiana’s first response was that they do not have enough staff to do the work, and that even if someone has an appointment, they can still deny service. That was shocking to hear from after taking the time to schedule and confirm the appointment.
Then she told me that my car did not need an ... Read More DealerRater - Mar 18, 2026
Very professional and quick. Straight forward workers and staff that got the job done stress free.
When I picked up my vehicle the service advisor just brought me to the terminal to pay, no review on the work just sign and pay. He then walked me out of the service center told me where my car was but pointed me in the wrong direction. If I didn't have the service plan I would not come here.
Fabiana, the Adjustrr was great at taking care of my needs and explaining everything great service
Dealership has been my go to for about 6 toyota highlanders by now. Their 2 year included service plan is a big incentive, great sales rep and the best service technicians for quality care. The service agents and managers are all experienced, knowledgeable and great listeners to why we are there. Can't say enough about IRA Toyota od Danvers MA. Take the best advice and check them out yourself.
Quick service & clear explanations. Discounts applied to service when prompted. That is what I can say
Service advisor angel advised to take throttle service, Ari conditioning refresh for a Corolla hybrid with 30,000 miles. Toyota recommends only doing this in case of issue between 30,000 and 60,000 miles. Please stick to manufacturer recommendations for service and only do service if any issues are reported. This costed an additional 300$
Except for the high prices the service is good. Wait is a little longer than expected.
I was in for my 10,000 mile service and they told me it would be about 2 hours. I was out in 1 1/2 hours. Nice waiting room and congenial service people.
Even though i moved to Exeter . I continue to bring my vehicles to Ira Toyota of Danvers. Matt B is my service guy. We can always count on him to lead us in the right direction for service. Thank you Dave Faria
Visited the dealer with the goal of purchasing an electric bZ. The first test drive vehicle was at 5% battery. We couldn’t get up to the speed of traffic on a 55mph roadway due to this. When we switched drivers, we had 1 mile of range left, driving back to the dealer on the shoulder with the hazards on and the climate control off. This could have been very dangerous, almost criminally negligent. When we finally decided on a different bZ, we couldn’t take delivery on 2/28 because it had a nail in the tire (not repaired until Monday) and wasn’... Read More DealerRater - Mar 3, 2026
Prompt appointment, professional staff, clear discussion and diagnosis, and the repairs were made quickly. We are pleased with our experience.
Nate kept me informed of the repairs needed, timeline and cost. Everything went smoothly from drop off to repair to pickup.
IRA Toyota provides excellent service in a clear and professional manner. The Service Agents are highly skilled professionals
Ira Toyota Danvers provided the Worst car purchasing experience I have ever had!!
Oliver the sales associate and Victor the manager was unprofessional and argumentative. I bought a car from this business on February 12, 2026. I picked up the car at night. The next morning, I noticed a crack in the windshield. I immediately called that morning (less than 24hrs). I left several messages for the sales associate Oliver via text messages and voicemail after 5 days I received 1 text back asking for a picture. After sending the picture. I was ghosted and never received a call back. After several attempts I ... Read More DealerRater - Feb 25, 2026
Friendly and fast service staff. Able to give me appointment when I wanted. Waited just over an hour. Everything was excellent.
Thank you, Tom for excellent service! I will highly suggest Toyota Dealership to my friends! I appreciate your patience and understanding
Everyone was very professional. Great service on my car. It was finished in the time frame they told me.
Abdu was fantastic very helpful in everything his boss Kenny at the finance too Abdu worked hard to get the deal done
Always good service all the time I will drive miles to get the service at Ira Toyota Ty!🥰
