Customer Testimonials
Easy-easy. Dropped off my car and they call when it was done. Price was very competitive. The service advisor was great
Efficient and polite. Nice amenities - waiting area and snack bar. Seem to always find something they can service on my vehicle (besides what I brought it in for) to the tune of much money.
eddie was nice guy thank you for everything great service and great dealer i appreciate it
Exactly what I asked them to do. Didn't push anything down my throat. I'll go back.
They need to improve the service. It's not fair that with an appointment for tire rotation, they delivered my car to me 4 hours later
Have been happy in the past with sales and service however this past appointment for 15k service was over 3 hours when I was told 1.5-2.0 max
Wonderful service and no waiting especially if you make a appointment Everyone is courteous and always has a smile . I have been leasing my Toyota beginning in the year 2013 Great vehicle.
Service was fine. The 3 hour wait for an oil change seems excessive. I thought that they would vacuum the front floor mats but I guess it wasn’t on the work plan.
Angel P. Was great !! He called me twice to let me know how things were going!
It is a great dealership every one there where Friendly and understanding with me when I said to them that I forgot my wallet they actually got me a ride back home to get my wallet
Andou, very professional, trade price reasonable, and buying corvette was easy with financial department. Detailing of car was very good
Excellent service and exceptional customer service . Waiting time for delivery service provided was perfect and I was Abel to return home on time for my personal stuffs. Thanks so much
Been going to Ira for many years and we will keep going to Ira to buy a Toyota and for the service and mostly the very nice and friendly people that work there highly recommend
Everyone is very friendly. I feel I’m not talked down too and that they listen to what I have to say
They are very honest and clear about services and plans. The waiting area and Lyft services are very convenient.
The people I have dealt with are very personable and knowledgeable. They answer all my questions. They make me feel very comfortable.
Clint Yang was great! We love our new car! Highly recommend him and this dealership.
Didn’t receive the multi-point insertion report until the day after I brought it in for scheduled factory-recommended maintenance. I asked for it right when I got home, then emailed later that night when I didn’t receive it. I received it the next morning and it listed a rather severe repair needed and included a link to schedule the service quickly to honor the gigantic repair estimate. On explanation or discussion. I’m going elsewhere and I’ll never be back.
Polite staff. Good customer service. Felt service took to long for what was done. I had made an appointment and advised staff I was waiting for the vehicle.
I am very happy with the two cars I bought. I thank the boss and the manager for their connection. Thank you.
They are a professional company with friendly and professional staff. The facility is clean and well maintained.
Service advisor was friendly, quick and explained all recommended services. Even helped me with a warranty
The complete check up of my toyota Camry is something most dealers don't perform
The sales man and finance manager was the best. So good that anytime I go buy a car I will go to IRA. Absolutely amazed on how great there customer service , explanation to any and everything I questioned. , very kind, honest and up front . Simply the best
Ira Toyota is a very dependable dealership which I am satisfied so far and will recommend to others. Thank you Ira Denvers
I have a great experience buying car here from Clint Yang at Ira Toyota. I will introduce my friends here!
It’s has always treated me well, I’ve always enjoyed the leasing process as well as the service experience. Unfortunately with my most recent visit I was a little disappointed. My driver side window seemed to be scraping on something causing a weird noise. I went in for my standard oil change and dropped off my truck for them to investigate the issue. I opted out of the complimentary eco friendly car wash (just water and the big spinny rags) because I had a ladder in the back of my truck bed and I didn’t want anything to ... Read More DealerRater - Jun 24, 2025
Four and half hours for oil change,tire rotation, then my phone notified me the vehicle left the dealer and was 7 miles away, I have a very expensive accurate GPS tracker, it don't lie, it gave pings every 10 seconds, the girl ithat checked me in was no where to be found, she never came to get me when ready, too many excuses in ra runs scams
This was a great experience! Virgilio Ribota and Adolfo Cabrera make sure we had a pleasant experience. I love Ira Toyota Danvers, we drive from Boston every time we need a car and always had a great experience!
Dealership seems very honest. I was presented with a list of “problems” and my service associate went over what each one was, what would happen if I did or didn’t fix it, and which were “fix now” vs. do a little later.
Found some Coffee spill on the interior after service. The car was not washed at end of the service. At least they should provide car wash coupon.
Always courteous, prompt and professional. Explain things well and never feel pressured. Very thorough approach.
Ira Toyota is excellent in terms of service, competence, and professionalism. I appreciated their efficiency as well.
Tom Chase was an excellent service advisor. Very informative and professional. He was reassuring over the smallest of my concerns and well prepared with encouraging answers.
Was very happy with the service provided to us by both the car salesman and the finance manager Absolutely love my new almost new gold certified used car. I feel safe and confident with our purchase and the extended warranty gives us reassurance that we are safe and secure with it
Staff is courteous and friendly. My appointment was on time. They just didn’t fix what needed fixing
Too long of a wait. Almost 4 hours! For a battery cable recall and oil change.
Appreciate the limo service home while car was being worked on. Quick and courteous service.
Everything went well - disappointed in such a beautiful day didn’t take it thru car wash
Had my 10,000 miles checked. Work was completed in reason time and Will was very accommodating. Thank you Will
Too expensive for hourly rate of diagnostic. Was told to bring my suv in on a Saturday for an 11:40 a.m. appointment and they didn't look at my vehicle all day...closing at 4pm and weren't going to give me a loaner car. It was an awful, terrible experience. Just to reset a piece in my gas gage cost me $420. They sent me a 30 second video of explaining what was done on my car and I don't even know how many hours they actually worked on it. It cost $200 per hour!!! What a bunch of thieves! Ill ... Read More DealerRater - Jun 12, 2025
Going on 6 1/2 hours for a yearly check up inspection sticker , oil change Putting a set of new tires on Also finally getting my second key programmed on my 2024 tundra Limited. I made a 6:20 am appointment this morning and I’m still here current time 11: 31 with no word
I arrived at the work shop at 3pm and I was sitting in my car for 20 minutes and no body came to me to help me out with my appointment. And also I waited two and a half hours for tire rotation only. Imagine if I had to do the oil change then I have to spend the night at the shop.
I was in for an inspection sticker. They even gave my car a wash as well.
I am writing to express my disappointment with the recent service I received at your facility.
Despite informing the service advisor, David, that the cabin air filter had been replaced just 10 days prior and did not need to be checked, the mechanic proceeded to inspect it anyway. While I understand that sometimes checks are done as part of a routine, what concerns me most is the lack of care in reassembling the filter afterward.
The cabin air filter was not properly reinstalled. The filter was not seated correctly in its slot, and the compartment door was left open, wedged awkwardly ... Read More DealerRater - Jun 10, 2025
Everyone I dealt with was extremely knowledgeable and very pleasant to deal with. My only comment is I should have been told the title wasn’t in hand so it required 2 trips from North Yarmouth, ME, to finalize the purchase. Other than that I have nothing but good things to say.
Had a good experience with Al Patel. Very courteous & car was done on time. & ride to gym was very good
I’ve been a loyal customer for years with IRA, between myself and my family we have bought about twenty cars. Everything and everybody there are great, the service and people there are always so professional
Exelent service quick response, friendly, courteous efficient fast they did great job in my car I'm very happy
Battery put in by Toyota was faulty. I replaced the battery after several jump starts. The Toyota service shop refused to take the faulty battery back.
Steve Mahan my advisor always wonderful and available to take care of whatever is wrong with my vehicle.. He is the reason why I keep going back to Ira.
It took 3 hours to do an oil change and state inspection . This is the second time it has taken 3 hours for regular maintenance. That is unacceptable. I have bought several vehicles from your dealership and have always had the cars serviced there. It probably won’t happen next time I need service
this place is a scam put hubcaps on a tundra and tried to upsale wheels hubcaps ? when trying to buy no one calls back price is price
Very professional service , good job in a record time , i will always support this dealership, and thanks Linda ..
One of the best buying experiences I have had this is my 4th new car and they met me on everything I wanted
Wonderful customer service and reception. Very polite agent and detail explanation on each stage of the process
Big thank you to the service team! Professionally assisted me getting a tire replacement! Thank you Rojas!
Clint Yang from IRA Toyota in Danvers is great! Super helpful and very detail about introducing the different models. Highly recommend him.
As always, my Ira experience has been great. The rep was also super helpful! Thanks again!
Great service and overall experience, would definitely recommend for when going to buy a new car
I love this place. Always helpful, always kind, excellent service. Plus they wash your car for free and have free coffee (including fancy coffee). The place is always spotless, too.
Our Sales person Sean Leonard was great he answered all our questions and was very polite and honest. Followed up with every thing. I would recommend Sean and the dealer
Great service! Great customer service! Great value! Excellent communication! Beautiful facility, would recommend to anyone.
Professional Friendly Knowledgeable Helpful Careing Negotiationable Lessons about truck Received truck in a timely manner Communicated with us during the entire Process. Overall very happy
Great customer service. I understand it takes time to fix a car and this time I took my car for brakes and oil change so I am satisfied with the service. I also was able to use some online coupons that saved me a few $$. I find the prices a little high but again, i was able to save a few.
The staff was very helpful Jack and Elison was very professional and took good care of me.
Cleanliness, helpful employees, real time commitments, NO SALES PITCH, service outstanding, just overall good environment
Bruce is a great representative for the company but the cost of replacing one switch was shocking
Dropped Tacoma off for service Tuesday evening. Had communicated with my Service Advisor several times over Wednesday due to recommendations and prices, and status of completion for Thursday. My Service Advisor was scheduled for time off for the long weekend. I never received a call the truck was done on Thursday, so I called the service department late Thursday afternoon. I was told it wasn’t done yet but someone would be calling me tomorrow (Friday). No call back and when I called, given another Service Advisor name who would call me in an hour. No call after a couple ... Read More DealerRater - May 24, 2025
Outstanding customer support and focus. Service was excellent and work to be performed was explained clearly and cost estimates were accurate. Thank you Matt.
Long wait and overpriced repairs. No clear communications during wait time. At least they offer free coffee
The customer service was terrific. They were responsive and helped me from the first phone call to the goodbye.
We showed up when they opened at 7 am and were the second car there. Previously we had been in with an appointment and still had to wait 3 hours for minimal work to be done and were told appointments don’t matter as it’s first come first serve. So we didn’t make an appointment this time. Then we proceeded to sit there for 4 hours waiting for our alignment and brake fluid exchange because appointments come first. When we talked to the guy about that, he said it depends on the day and is the luck of the draw whether ... Read More DealerRater - May 21, 2025
Service department fudges with the numbers. My car was having vibration issues from 25-40mph. Went to the service department to get it fixed. Got a quick call back that the tires are the likely issue and needs replacement. I ask the representative to take a test drive as the vibration is unique and not tire related. They said it’s already been tested and tires are the issue and quoted 904 for 4 new tires install and balance. I was convinced the tires are not the issue but I am not a mechanic. So I decided to compare prices and got ... Read More DealerRater - May 20, 2025
Clint Yang of Ira Toyota of Danvers is very responsible and we had a very good buying experience with him. Highly recommend!
Very good, dealership, nice attitude, nice service, good guys. Recommend to all my friends to come to this dealership
They didn’t do their job wasn’t happy with that at all they usually do good this Time my door locks don’t work after got Serivce it was fine before then. I called them and told them that they said come on they “”will check “”
Sales staff are great. Service takes 3 hours to do an oil change and they charge $140 to replace air filters. Service pricing is not competitive.
Went in for warranty service and received a report for another car. Not sure what work happened to my car.
I thought that they were very courteous and helpful but slow in doing my car
Fast, competent service. The Ira people make you feel welcome and needed. They know what they’re doing.
They try and upsell you from start to finish. Be careful with finance, I have an 800+ credit score and they 1st quoted me 7%, finally got it down to 4.75. Don’t be afraid to say NO
Alex is very client centric. He gave me all the information so I could make informed decisions.
Why make an appointment if they don’t get to you until 3 hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it was covered. Very frustrating
Tom and Cameron! You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary customer service and so unbelievably appreciated. Not once did I feel rushed, misunderstood, or lost in translation in what was being relayed. Your candid attitude, kindness, and care were unmatched in comparison to any service experience I’ve had elsewhere. And Cameron! So down to earth, helpful, and informative. Thank you so much for putting my mind at ease in more ways than one and educating me further on my vehicle. A great ... Read More DealerRater - May 14, 2025
Great service advisor, I drive more than 40miles just to go to this dealership because of their great service.
I would find a better place to have my/your vehicle worked on. These people are working in a sausage factory. Just look around you. They need lots of cash to keep the factory going and they will do "anything" to keep it running! That means anything to keep the cash flowing in. Do yourself a favor and find someone trustworthy, because these people aren't.
I went in for a Tire monitor reset, i.e., (TPMS), after explaining, I just bought 4 new monitors, and 4 new tires, the monitor(S) didn't turn off the warning light. They, ... Read More DealerRater - May 11, 2025
The wait time estimates are not accurate. The wait is double the estimate every visit.
Eddy was amazing throughout the process—knowledgeable, patient, and honest. Ira Toyota made leasing effortless and rewarding!
Treats us well. Lets us know what's wrong. Fixes it right. Keeps us in the loop.
I got a great deal on my Car ! Kenny and Chris were great to work with !
Matt Buonomo should get a raise, he was professional and knowledgeable. This is my 3rd Toyota
Apart from the very high quality of the Toyota vehicles which I have owned over the years, the service department has been extraordinary. A main reason for my loyalty has been the expertise and reliable advice of my service coordinator.
I buy a car from ira toyota of Danvers. my salesman is Clint Yang . Clint is very good. number one service.
Clean,open and seemed very busy.
However the service lacked a bit of performance. I brought a 2012 Yaris for a TPMS and asked about checking vehicle for other issues it may have had.
I was told by Steve they did inspection.
I told him great.
I would like to start a schedule with the most important.
The main concern was the tire sensor on the dash and to check A/C..
Since it there maybe recharge the A/C.
5hour later it needs evacuation and dye.
And the monitors are after market, and there tool doesn't work on new ... Read More DealerRater - May 6, 2025
I enjoy my experience with having my car serviced here. I like the efficiency in driving in and the coordination with service person Mr.Patel recording my entrance and the mechanic/service people servicing my car for maintanance.
Terrific in every single way , highly recommended, great staff , great waiting room , great free coffee and fantastic bathrooms
Quick and easy service. The advisor was knowledgeable and helpful. The work was done in the time promised.
I’ve bought 3 cars from Jack and he’s the best. Honest and very responsive with questions or concerns. It’s a very nice dealership and they make their customers comfortable while we wait.
My husband and I had a horrible experience here. We made an appointment to get a key made for a 2009 Camry. We were told the wait would be an hour and a half. Two and a half hours later my husband inquired about the key, and was yelled at by the service representative. He even hit me in the arm as I was sitting waiting as he walked by to get my attention. He told my husband it took so long because the key had to be programmed by a technician. 2009 Camry keys do not need programming! Then he yelled ... Read More DealerRater - May 2, 2025