Customer Testimonials
I just walked out with my new Rav4 this afternoon! My first Toyota. Blake Rickerson was my sales associate. We 1st started talking in October of 2020. However, I was too bugged with Covid and wasn't ready to buy a new car. I reached back to Blake on Friday and bought my car on Monday. He provided me with the information on the car itself. I then got to meet with Fausta one of the Sales Managers and after going back and forth a bit(to be expected, after all you are at a car dealership LOL) and we settled ...
I just walked out with my new Rav4 this afternoon! My first Toyota. Blake Rickerson was my sales associate. We 1st started talking in October of 2020. However, I was too bugged with Covid and wasn't ready to buy a new car. I reached back to Blake on Friday and bought my car on Monday. He provided me with the information on the car itself. I then got to meet with Fausta one of the Sales Managers and after going back and forth a bit(to be expected, after all you are at a car dealership LOL) and we settled ...
Mathew Buonomo, providing an outstanding customer services, great communication, awesome following up though out the times my vehicle at Toyota facility. Many thanks on the gentleman 🤟
Very Professional Steve Mahan very knowledgeable and keeps you updated on the process of your vehicle also let’s you know the repairs done makes recommendations Well Done!
Brought my Sienna to what I thought replace just one tire.. ended up needing three tires and break replacement. It was not what I expected time wise and price wise .. I got really upset but Curran went beyond what is expected from a service advisor. He clearly presented different options and implications if I chose each of the options. He was professional, knowledgeable and very accommodating. I had dealt w many advisors before but I was really impressed with how Curran was able to work with me and turn a disastrous customer service situation into one that I felt worked ...
2018 Toyota Highlander was brought in for fuel pump recall and an oil change. Worked with Don to set up appointment and then with Curran Paolucci for the service needs. Curren kept me informed throughout the day and personally called when job was completed
Service was top shelf, problem solved quickly. Thank u the sos switch was drawing from the battery even after jumping the battery. They also found a nail in the right ground tire, well down guys
They did a major service for my Toyota SUV in one day . I had trouble dropped off car and keys when closed. Early next morning car assessed and service request approved by text and phone. So easy and professional attention.
IRA Toyota experience was very satisfying. All my repair needs were met and I am very satisfied with the quality of my vehicle. The service employees were very friendly and informative to my visit.
it was very comfortable place to buy a new car there is no pressure the workers are all very nice and eager to make customers happy im very happy with my purchase
Very easy process - I signed up online and received reminder texts. The staff were pleasant and accommodating. The waiting room was comfortable and the service was quick.
Very nice dealership. Customer Service is excellent. Very nice and professional staff and quality of work is excellent. Would highly recommend to people who want peace of mind
Job well done great service person. Got me a ride to my office quickly and he kept me informed as to the status of my service .
Great service! Blew my tire out and they replaced and aligned my vehicle and even took money off the final bill! Thank you Toyota of Danvers.
As always Ira Toyota makes my car experience a breeze. It is always my choice for anything "car". Everything was a easy. Excellent sales staff!
Great experience by the sales specialist ROBIN DUQUETTE. she’s awesome ! Made me chose the right vehicle in a timely manner. Thanks to Fausto the sales manager who was really flexible in the deal.
I was looking for a latest Toyota Highlander to buy gently used or a new one and as searched all deals 150 miles around me Ira Toyota Danvers had the best discount among other. I bought brand new car with $4800 discount while my local dealer Balise Toyota had same vehicle used one but with over 9000 miles on it and priced $1000 over!
IRA did an Excellent job completing this process; Wonderful seller; strong personal attention to all details; efficient and kind staff all around. My fourth vehicle I have come to IRA to buy.
I have not driven the car far to comment on the areas that were my concern. I was pleasantly treated and made very comfortable including a Lyft service instead of waiting 4 hours there.
Aiman V and Tony Merida the best in service, I came from Rhode Island to get there service, I would recommend them to my family and friends. Thank you
I’ve been dealing with Ernst for 3 years and he is an awesome salesman. Very happy with my service! I never feel rushed. He explains everything so I understand what I’m getting out of it.
An excellent dealership starts at the top - and Mark, the General Manager is gentleman and is running an excellent dealership! One of my friends in the business told me Mark is a solid man and holds his staff to exceptionally high standards and this why they have a successful business. They don’t have to price gauge because they have a good volume of sales because they give fair prices and have an excellent service department. Even though I had a great recommendation from an industry insider to go to IRA Danvers Toyota I shopped around first. When I ...
Overall good and quick response. But need to find right sales guy. Experienced some random rude sales guy but they changed to other fast. For us.
The whole process of leasing my vehicle was made very easy. They listened to my needs and everything went smoothly.Will return for my next lease.
Great experience! Easy to deal with, very nice, no pressure. Absolutely love the vehicle! John was very knowledgeable about the vehicle and was right on time delivering it to me.
Had my truck serviced at Ira and Seanna was excellent. Very professional and courteous. The platinum detail service was well worth the money, truck looks like new
Great service in a mannerly fashion! Nice to be serviced with a smile!! I only waited a half hour and I was on my way home again. Thank you Toyota Danvers!
Excellent Jason was a big help and made the purchase easy! We got the color we wanted and all features we wanted. Great experience buying a Toyota at IRA in Danvers, MA
Thanks so much the CESAR salesman very good. The dept credit very fast. The car so nice. I hope have the next car ovether too God bless
Always friendly, helpful staff. Bought 4 cars from this dealership. Comfortable waiting area and beautiful dealership. Would recommend to friends and family. Thank you. A happy customer 🙂
Clint was so patient with us. Answered all our questions and showed us all the details about our new car. He was great and very patient.
Went for a oil change and tire rotation. Appointment service, it took approx two hours. Facilities was fine. Wait room seating was space per Covid guidelines.
Overall process from start to finish was seamless. I have an appointment in arrived at the dealership to be greeted by a service advisor and work began promptly.
Friendly and efficient, free tea, outside seating. They have clean facilities and lots of customer reps. I love the car wash after the service appointment, I like they text you updates
Thanks so much for the care and concerns. This is not my first or last Toyota from IRA... It is because of the great service I always receive there, that keeps bringing me back. Thanks NATE for the great service you always provide!
Once I got past customer service which started the end of December, 2020, the service went great. Customer service leaves a lot to be desired to say the least.
Hello, I’ve been doing business with Ira Toyota for as many years as I can remember. My parents we’re friends with Ira Rosenberg, so there is a personal connection and the fact is they always make me feel important and take the best care of me. Thanks for your assistance Aiman... you were sincere, helpful and extremely curious. You went above and beyond...Thank You!
Joel was amazing got me into a car even after having my credit tanked from hard inquiries (17 from another dealership unfortunately) and his financer was terrific as well and they both worked diligently and got me my car on my birthday I would say the repair/service department could do a little bit better with corrections and fixes such as paint and some scuffs I noticed later also the usb charger port seems to need a fuse or possibly a loose connection but I can easily replace fix that overall extremely happy so far with my purchase and experience!
I have a great experience and bought my car with no issues ! Edwin was super helpful and I will be back ! Edwin went above and beyond to address any questions or concerns I had !
Jason D was my sales rep. Good guy. Straight forward. Got me where I needed to be in terms of price for the car I wanted. Followed up with me the next day. Great experience.
Very pleasant experience. I see why they are such a successful dealership. Great product and employees. I would recommend. Website was also easy to use.
An easy going and hassle free atmosphere, I test drove a car and started the buying process that day . Everyone involved was very helpful.
Overall I had a great experience.. my sales men Jason D. Took really good care of me and made sure I walked out with what I wanted.. He was really nice n helpful. Went above and beyond.. thank you
IRA Danvers impressed me by all measures. I’ve shopped from Berlin City Auto in the past, but IRA took great strides to deliver quality customer service. I worked with General Manager Mark and Sean Leonards and both were very easy to work with. Prompt communication and friendly service. As a Martha’s Vineyard island resident, buying a car is extremely difficult as traveling off island is expensive and time-consuming. The team at IRA was able to put the pieces together quickly and deliver my RAV4 Hybrid within a week! It’s great to have the IRA ready to help ...
Good people. Everyone was helpfull, polite, and understanding. I would recommend to anyone. Got me to write this review, that's how much I like them.
I love working with Ira Toyota so much. They’re always very respectful, very professional and offer the best deal and service. This is my fourth car from them and my experience has always been excellent
We had a very pleasant experience, professional description, good price and fantastic turn around - we started purchase after hours and 11am next day I was able to get a new car out. Our sales person Juan Encarnacion was extremely helpful and attentive. Thank you!!!
I was returning a lease and purchasing a new car. The process was very smooth. I was giving some very good options and picked the one that worked best for me. Thank you
The paperwork process wasn’t 5 star but my salesman Akeem was and I walked out of the dealership with a great deal. I highly recommend this place, thank you Ira.
They made it easy to purchase a car , plus they paid off my car loan . I got the car I want hassle free
I went in knowing which used car I wanted. I got a good deal on a like-new Yaris! I compared to local Nissan, Subaru, and Kia dealers and I feel like I got a good car for a decent deal. The salesman was just fine, the finance agent was knowledgeable and seemed like he got me a decent deal.
Our salesman Akeem was very knowledgeable and worked with us to get the right package for us. We were treated great and felt comfortable and not pressured
Clint, sale rep, was very helpful. He showed us all the features of the car. He explained in details the add-on we got from the previous owner installment. He explained in details about the process of buying the car and paying for it. I would definitely recommend him for other people looking for a Toyota car (new or old)
Buying process could not have been easier, very helpful, and had the exact inventory I was looking for at a great price point. I would recommend this dealership in a second.
Purchase a 2018 RAV 4 from Victor on 3/15/21. He was great working with and he is a great asset to IRA Toyota for his knowledge of the Toyota RAV 4.
It was my first time going to a dealership and I was intimidated walking in but then once the process got started it was great! Vadim and Gabriel are the best and they got me what I was looking for and I couldn’t be happier!
From start to finish we were treated with respect and a genuine effort to help us in our car search. Caesar was knowledgeable and very helpful. I would definitely give him high marks.
Sales team was friendly attentive and professional. They were responsive to our needs and concerns, appreciative of our time and financial concerns. They went out of their way to make a deal woo for us snd to save us money. We have purchased at least 6 cars from Ira Toyota over many years
Caesar was outstanding!! He smiled from the moment we got there until the moment we left. He is an asset to any customer that walks in the door.
Went in looking for a used car and found Larry. He was very pleasant to deal with, no bs, no pressure. Overall, definitely the best dealership experience I've had yet.
John my sales person was amazing! Over the top! You should have 20 more of him! John went out of his way to make sure I was taken care of! Thanks John for your help!
I had a fantastic experience buying a new minivan from Toyota of Danvers. They offered the most competitive price by far online, foumd rebates I was eligible for that other dealers did not and did not try to upsell me when I finally came in to the dealership. Jim Haskell was a pleasure to deal with and delivered our vehicle to our house. I would certainly recommend them to a friend
It was a pleasure to lease from Ira. 2nd time for me and as the first Vadim made it so easy . Wouldn’t go anywhere else.
Walked in looking for a used Tacoma and walked out with a great truck, under budget! The customer service was great and so was the entire process, it didn’t take nearly as long as it does at other dealers just based on my experience.
Robin Duquette was very good. She had the answers to our questions or found them for us. She gave us plenty of time to discuss and to test drive. We visited twice and then purchased a Highlander. It took a long time to negotiate and do all the paperwork. There has to be a quicker way.
This was my first time actually having my name on a car, they were so nice and explained everything to me! They also helped me and didn’t try to make me pay more money than I needed to, instead of taking advantage of my nervousness and car buying naivety. The sales people were super friendly and patient, which made the whole experience better. All around great dealership!
Perfect service, Friendly staff, All my needs were met. Occupied my time by offering me a ride to and from the Mall. General overview I felt cared for.
Over all best dealership with outstanding customer services. Juan Encarnacion the sales guy is the best. He went above and beyond helping me to make a perfect choice and other wonderful services. I will recommend Ira Toyota Danvers to a friend or any body. Just when you get there make sure you ask for Juan Encarnacion.
Best used car shopping experience ever! Victor Tanaka is very professional and customer service oriented. I will highly recommend him to all my friends!👍 Well worth the drive from across town
The pricing and quality of the available cars on the lot was great. Evenyone we met with was very friendly and accommodating. Larry Arena our salesman was fantastic! He was quickly able to provide lots of great information and pull cars out for us to test drive. He was easy to talk to and not once did I feel pressured, which is important to me. I felt he wanted to help find what was right for us rather then just focusing on getting the sale. It made the decision easy to give him our business when we found the right ...
I bought a camry in 2010 and I honestly say that it was the best car I ever owned . Still running like a timex. I recently handed it over to my dougher and after a long look at other brands of vehicles I couldn't see myself not goIng back to Toyota. I love my new 2019 Camry.
Richie Morgan is the best I have been buying cars from him for 20 years he's nothing but a gentleman and a scholar everything I see him and always always first class service he is in my eyes the best salesman Ira Toyota has.
Bruce Brewer is a great Service Consultant. He’s friendly, knowledgeable, and I like how He tells me exactly what service my Camry needs. I highly appreciate that!
Great experience, John Arena was great as well. The customer service was excellent, the vehicle is fantastic and the deal was very good for such a beautiful vehicle
Bought a used Car here. Not my first dealer visited. All price listed. No hidden fees. Quality sale service, no pushy tactics ! Fast hand over. Will do business again!
Vadim was so helpful! He was patient while I changed my mind about what I wanted several times and they were very quick in helping me find a vehicle that matched what I wanted. The finance process was easy, and quality of service was great throughout! Would buy from here again, I love my new Rav4!
Service was good, just a little disappointed after spending a little over $400. I didn’t get a car wash. Usually even with just an oil change they use to give me one.
Was a great experience . My service rep was friendly and very helpful. The facility was clean and well maintained as well. Great job by all!
Clint knows everything about the cars he sells, Josh(Manager) will give you a fair number quickly. Jesus(finance) will make sure you have all the right warranties, Mark (GM)will let you know all the special deals and Matt will make sure all your service needs are met car # 13 and couldn't be happier with the service Ira Toyota of Danvers provides for me
Efficient service. Quoted me a service charge in txt. Service department states routine service would be twice the quoted amount. I discussed this with service agent and he quickly and politely adjusted the charge which I appreciated.
Been taking my vehicles there for some time and have been very happy. Customer service is great and service is quick. Shuttle and rentals available if needed, reasonably priced.
I cannot say enough good things about your service advisor, Mario Pappalardo. He was awesome and was the best person i have worked with at a dealership. You are lucky to him in your employment.
The transaction was fast and to our surprise was easy. As expected we were very close on the prize as was advertised. But of course , it was the President’s Day sale!
This was my first experience purchasing a car from a dealership and I’m glad I chose Ira Toyota of Danvers! I was driving my previous car for 11 years and felt like it was time for an upgrade. They gave me a fair trade-in value despite some damage on my car and were very transparent with what I would be paying for a new Rav 4. I was very particular with what colors/features I wanted and Vadim went out of his way to have a car sent from a dealership in another state without charging me extra for it. I ...
I like that I can drop vehicle night before with appointment first thing next day. It gets addressed first thing with out delay. After full inspection they let me know what is needed and the time frame.
Larry my sales Rep was helpful to getting me my car. He was helpful and kind. He made my experience positive and relaxed. His xxU was spot on.
Identified the used car I wanted to see. Decided to buy it and they made the process quick and easy. Picked it up and it was clean with a full Tank of gas.
The sale rep is knowledgeable and courteous. The negotiation was fast and get my new car on the same day. Fill up to 25 words so that I can get out of this.
Mr Melvin Taveras was wonderful” excellent service throughout my entire experience at ira Danvers I’ve been to a lot of dealerships in my life” none better than this 1” just a shout out to Mr Melvin Taveras/ Mr Jesus Rodriguez I thank you both for a great experience!!
My wife and I went in looking for a new Highlander and our sales rep Aiman helped us and answered any questions. He even was able to locate a rare color scheme my wife wanted in only 2 weeks. Plus nice hot coffe anytime we had to wait for anything.
I came in today because my splash guard had become undone. Matt helped me even though I had not had an appt. He was courteous, friendly and even booked me an additional appointment to take care of a safety recall. He did tell me that it may take an hour to 2 hours due to not having an appt. but they could shuttle me home and pick me back up when my car is ready. I chose to wait and said I didn’t mind waiting. About 35-40 minutes later, Matt came into the waiting area to let me know my ...
Bruce helped me with my service appointment. I have been going to IRA Toyota Danvers since 2012 and Bruce was by far the best person I have worked with. He was respectful, kind, and patient and took extra time to ensure my satisfaction by making a future appointment for me as I can be forgetful. If I could request him for all my future visits, I would prefer to work exclusively with him. Thank you Bruce!!
Great customer service, helped me find a great car for me and took care of me through the whole process. It was an excellent experience buying my first car thanks to them!
Experience couldn’t have been better. Will do all of my car shopping in the future at IRA Toyota of danvers. Everyone was friendly and helpful
Steve gives excellent service. As soon as I got there, he took me right in. The Toyota service center is lucky to have him. He is friendly and helpful.
Excellent customer service with Denise, she got me in and out of service quickly! Good customer service experience. Everything went nice and smoothly. Fuel pump recall.
Nathaniel is terrific. My highlanders service was completed early and for less than expected. They had to completed $3000 of work and yet it seemed painless and great
Great customer service. Felt like family. I would recommend with no problem at all. I will be purchasing my Toyota venza 2021 in Ira Toyota at Denver
It was really a great experience having my car serviced at Ira Toyota. Everyone was so courteous the whole time. They made sure that I was comfortable during my wait, which was not very long at all. And I was so pleased when I drove home my beautifully cleaned and serviced car. You all are awesome! Thank you!
Very quick service! Also has a nice waiting area that was safe and following good COVID protocols. I was really impressed with the service department
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