Customer Testimonials
Prompt service starting with a smile and ending with complete satisfaction. As usual. This is my fourth car from this dealership. Thank you. Thank you. Thank you From Maryann Harvey
My lease on my 2019 RAV4 Hybrid was coming to an end in November, and with the difficulty in getting hybrids right now, I started my search early. I came to Ira after a terrible experience of “bait and switch” at another dealership, and was pleasantly surprised by how smooth and easy the process was! My current car was appraised in about 20 minutes, I was given a very fair trade in value, and then I worked with Abdou to get my new vehicle ordered. He was friendly, quick, and efficient, and had my new car ordered for me in about 5 minutes (...
After so many times waiting for more than 2’:30min finally I did the oil change for 1:40 minutes! Let’s see next time! The parking lot was almost empty I’m looking to trade my car but nothing over there
OUTSTANDING service appointment on my Camry, both from our Advisor as well as the Service Techs. Vehicle was well cared for, they reviews the appointment and the work was completed on time Bravo IRA Totota ⭐️⭐️⭐️⭐️⭐️
I had the pleasure of working with Chris Tucker, yes what a name! He was great with customer care when I came in to drop off my car. He was efficient in checking it in. By the time my car was ready to be picked up I had already been in the waiting area and he asked me to come to the desk since I was early. He was very friendly and stepped me through on what he was doing with the paperwork as well as keeping a nice conversation about our jobs. He was knowledgeable and it showed.
Clint was a fantastic salesperson. It’s clear that he’s been in the business for a while and knows how to treat a customer. He kept us updated on our car’s arrival and walked us through the entire process with patience and kindness. We’ll be sending our friends to Ira!
Have been using this service for many years. 4 different cars. Very professional service. I always feel welcomed. Any service is needed is explained well. Comfortable and clean accommodations for waiting. Expensive but trust is more important. And my car gets washed!.
Great dealer, stuff are really profesional no complain for the past 4 year I been using they services buying car and they came really good
I have bought many cars from dealers all over the USA and I have to say that this dealer was definitely at the top! From start to finish, fair negotiations/price, friendly staff on all aspects of the transactions. Each department was very responsive and had excellent service. I'm glad I landed on their site and will definitely continue to do business with this stand up company. Thank you Ira Toyota!
Great service!! Needed service on tires. Got a loaner for the night. Would buy here again. Thank you for the loaner, it was a great help not having to sit and wait for service.
Steve went above and beyond in terms of customer service! The exterior car wash was a nice bonus and the service was quick. Would definitely recommend !!
Alex went above and beyond to help me with some issues in addition to handling the service for my car. For this, I am very grateful.
IRA Toyota of Danvers was the third dealer I went to in search of a new Prius. The first two were rude, didn't know the model or its features, and lowballed an offer on my trade-in. Robin at Toyota of Danvers was kind, respectful, knew the car inside and out, and went out of her way to keep me informed, even texting me on her day off with some information that I needed. On the finance side I dealt with Jesus, and again the experience was very low-stress and pleasant. I'm so happy I ended up in Danvers. ...
Dennis was able to get the service scheduled as soon as I arrived. He facilitated extra repairs and reasonable price. Very pleasant to deal with.
Thank you Ira and Robin for a great car buying experience! The process was efficient and Robin found me exactly what I was looking for.
Toyota of Danvers provided a courteous and professional experience for my wife and I and we’re very fair with our trade in. It was a pleasure to work with my sales rep who went out of his way to make our experience pleasurable.
I went in to do routine checkup and Nathan was very good! He told me about a promotion that they were giving and I got it! My car was ready by 2:00pm like I asked! He was pleasant and professional!!
Always accommodating! Efficient, knowledgeable, polite & courteous. You always know what to expect both mechanically & economically prior to service performed; and anything unexpected is immediately brought to your attention prior to work performed. Always on time with work schedule and within expected cost.
Aiman Varoqua is the reason I shop at Ira Toyota. He is knowledgeable, respectful and a please sure to work with. He explains the process fully. Knows the car inside and out and takes the time to educate the consumer on what he is getting. He listens and proceeds to help. Every interaction with Aiman is a pleasure.
The service department is always friendly, professional and courteous. My service advisor, Dennis Hursick gives outstanding customer service and always goes above and beyond to take care of everything I need done. Thanks you Toyota
I have over the last 30 + years bought my Toyota pickup trucks from Ira Toyota in Danvers. Unless I am out of state I have usually had the scheduled maintenance and repairs done by the mechanics at Ira Toyota. I currently own a 2011 Tacoma bought new now with only 68,000 miles of service. While I have just read some discouraging remarks about the management of timed scheduling and cost for repairs, for me Ira Toyota has always come through with their courtesy to me and how much they have cared for my succession of vehicles over the years. My hat is off ...
Quality work and service advisor Curran Paolucci was both courteous and very helpful to me. He was knowledgable in all areas of my concerns. Labor hourly charge is excessive in my opinion.
The Service Dept has always been very helpful and courteous. Bruce is excellent. I have never had a problem with this dealership or any of their staff.
Friendly professional and courteous . Bruce is the utmost professional , keeps you updated and recommends the necessary repairs . I bought over 18 cars from Ira over the past 35 years. Great dealership
Great follow up and customer service. Worked with GM, Mark Giovanni, and he was incredibly helpful!
Good experience at this dealership. Bruce was very professional and helpful. Only one complaint, did they stop washing and vacuuming the vehicles? My husband was next door at Lexus for oil and filter change too and his car came out of service all clean and shiny. I was jealous. Nice touch!
Very good service and everything worked out just fine thank you and have a good day good time excellent service and I would have other people recommend coming here for service toyota
Prompt service, service manager was knowledgeable as well as courteous. Clean dealership. Collision dept. also very good. I’ll probably switch to this dealership when I get my next car.
This guys are awesome and reliable, good working on the car. They make sure all your needs are well taken care of, will recommend IRA Toyota any day any time.
This a great dealership. I get my car serviced here. They are honest and do a good job. Today they were overbooked and my car took longer than had they originally communicated so they threw in the oil change for free. Good service!
They were very honest about the condition of my old vehicle and gave me an honest appraisal. I was happy about the whole experience. I would consider them for a new vehicle.
People are always very nice and they always accommodate you. At least I have been. I had a problem one time and they took care of it.
Extremely helpful. My sales rep, Abdou was wonderful. He processed everything quickly and always replied back to me quickly. Great guy to work with and professional.
Have been using IRA for almost 12 years always courteous and on time . Always responsive to my needs. Have been going to IRA for almost 15 years.
Since I bought my first Toyota here, I have used them for service, too. This time I had Nate for service; he, like all the other technicians I’ve had, was nothing but courteous, respectful, and professional. Also, Ira makes waiting pleasant in a clean and comfortable waiting room. I recommend this dealership to anyone who asks.
Inspection went quickly and the employers were courteous But my car wasn’t washed as was promised when I responded to the email offering a free car wash with the inspection
Excellent customer service and it was a clean place to wait until my service is ready. They asked you if you wanted to wait or need a ride.
You can be confident to purchase a car at IRA Lexus. I purchased a used car which had an unknown problem. The dealership went above and beyond to give me options, and make the experience positive for me. I would absolutely go back here for my next car purchase. The salesmen are gentlemen, helpful and am very glad to have purchased the vehicle here. The mechanic was knowledgeable and capable.
Nice way I was treated the waiting was very nice free coffee how can you beat that I wood have liked you to wash the car there are some dealers that do that over I am happy
My lease was all most up, Ira reached out about turning my lease in early, I went in to talk about it and they made the process so easy that I leased a new truck right then and there, I still don’t know if this leasing is a good deal but it seems to be working for me since this is the 4 th truck I’ve gotten from Ira and each time I have left feeling like it was a good deal for both of us. Each time my sales associate was awesome, from knowing all about the truck ...
Tommy was awesome. Helpful, friendly, efficient, and knowledgeable. Thank you!! The service on my car was quick and painless. Thank you for such a great experience
I always bring my Highlander and Rav 4 to IRA for service. Both cars were purchased from this dealership. Blake in sales is the best. I would not want to purchase from anyone else. As for service, it's outstanding and Seanna is fantastic. Great customer service, professional, friendly and knowledgeable.
I have been going to this location since 1999 and very satisfied with service I receive for my 3 Toyota’s Enjoy the shuttle as well when needed
Outstanding service by our Advisor Bruce and the technicians that service our car. Never had a problem and this is our third purchase from IRA
Everything was good and professional,,,,,,,,,,,,,very nice my car got a very special thread today, thank you for your services, definitely I highly recommend that. Thank you
Ira Toyota does a great job with customer service and vehicle maintenance. Their techs are well trained and the company stands behind their work. The Service Advisors (in my case, the SA is Nate Brungot) are true professionals; knowledgeable and efficient. I have been doing business with Ira for many years. Always a positive experience.
8:00 a.m. appointment- taken on time, finished in an hour- perfect!! Matt Buonomo, my Service Advisor, was cordial, clearly explained the options of what the car needed and time lines. Avery pleasant early morning experience! Thank you!
Clint was fantastic. Be sure to ask for him when you visit! He is the best car salesman we have ever worked with. Thanks Clint!
When I bring my car for service to Ira Toyota I don't have to hang around. You folks treat me to a Lift/ride and I can hang out at the shopping center. You call me when the car is finished and send a Lift/driver to come and get me. Love it! I drive the bottom of the line...Yaris 2017. When you folks finish servicing my car, it feels brand new!
Went in for service included in my lease. Work was done promptly and at no additional charge. You asked for my opinion, I gave it to you sorry I don’t have any more to say
Had a very unique situation and worked with Mark Giovanni who made it right! Very stand up guy! Salesperson Akeem Robertson provided personal excellent service to make sure I had a positive experience!
I drove 2 hours to get to the dealership to bad the first salesperson was rude no patient to sell . The second salesman very polite and friendly and sold me the car in half hour
David Rojas was my service representative, he far exceeded my expectations. He found another recall on my truck, and took care of that. He was able to get me a loaner car during the repair, which made things a lot easier for me. It was so nice walking in for service and everything going smooth.
I brought my Tacoma in to get diagnosed for a brake issue I’ve been having. Appt was set and the person I dealt with at the dealership was very professional and informative. I was able to get a ride back home from their ride service and I was contacted throughout the day with updates. A full printout was given to me on the findings concerning the issue. Overall, a very pleasant experience and I would definitely go back again.
My last experience with the dealership was horrendous. This time it was beautiful from start to finish. I have leased from you for over 20 years. After my 2018 experience I almost terminated all contact ,but felt that I would try one more time to see if anything could be rectified. Thanks to my salesman Aiman Varoqua, I was treated with respect and curtesy and I didn’t even have to think about protecting myself from being financially abused . He had explained every move to me and treated me like an educated person . I had had to turn in my 2016 lease with ...
First Toyato purchase for us. Bryan Gonlazez was very attentive to our needs and answered all questions we had. I was bit disappointed when we test drove a vehicle, liked it and wanted to purchase only to find out it was sold. Bryan searched and found an almost identical vehicle for us to purchase. We financed the vehicle and that process was good but a bit lengthy. We live in NH so Bryan was very accommodating to our schedule to meet us for registration and delivery. He was certain to be sure all of our questions were answered and if ...
Very pleased with my car-buying experience at Ira Toyota. Sales and finance staff were professional and easy to deal with. Shout out to my salesperson, Jason Dick, who went above and beyond to get me the exact car I wanted even sooner than expected.
Straightforward process for buying a used car. Let them know the car I wanted and they reserved it for me. Didn’t have any issues along the way. Would recommend
My salesman John Arena was super knowledgeable. He was able to give me fair options within my budget to achieve our family’s goal. I highly recommend him
Everyone I worked with during this process of purchasing my first new car was so friendly and helpful. Aiman the car salesman and Virgilio the finance manager were amazing! The car is amazing and everything I wanted. The process was smooth and I left very satisfied with my new car!
2015 Siena required bearings & hub on right front wheel. Appointment at Noon, noting a 500 mile road trip I was taking with my young children immediately following this repair. It took 5.5 hours until my car was available. This was an unexpected & expensive repair. The service manager Danny Morales was extremely pleasant and helpful! Upon driving, I heard loud scraping noises coming from that same wheel. Returned to IRA, but service was closed. “David “ (another service manager) kindly came to my aide and worked diligently for another hour in the parking lot trying to irradiate the problem. Finally, unable to repair ...
Easy online appointment and able to reschedule for earlier time. Quick service and comfortable waiting room. Love our hybrid RAV it’s mileage and its AWD performance.
Service Advisor Matt Buonomo was very approachable and helpful in getting my car serviced within my time frame, which was a little tight. I feel my 2 yr old Prius is being serviced appropriately.
great value, cars keep getting better in everyway. straight forward easy service / process. very accommodating. highly recommend. Love the precertied program, third time I've used
Our service advisor Nate Brungot was very helpful in our car service. Nate understood when I shared with him that we wanted to delay some of the service suggestions.Thank you Nate
Great service polite and organized honest people.Pricing was reasonable. Auto technician was great explained everything in detail to me was very helpful. Matt Buomono was excellent in providing service
I was greeted promptly. Everything that was to be done was explained in a warm and friendly manner. When some other milage related issues came up, those too were explained and options put forward.
As always courteous and experienced technicians. Very nice place to sit and read and wait for your vehicle I recommend it highly. Thank you as always
My experience was a 5 star one from beginning to end. The product is exceptional and the crew from sales to service truly professional throughout.
I was impressed with how approachable and professional everyone was. They made the buying process much easier than I expected it to be. Everyone was prompt and thorough.
As always they were polite, organized and honest. Work was done timely and communication was great. The facility is clean and accommodates so many customers you don’t wait !
The customer care was great there was two of them so pleasant and sweet. They both had patience, had my mother in law with me and she was chatting up a storm with one them- he just had a lot of patience . Very nice service we were out of there in an hour, definitely going to Danvers ma fir all service check ups for now.
Our car had a problem with its tires; loud humming at certain speeds. We were treated fairly and the service rep was professional and pleasant. Waiting room area is starting to look tired.
Bringing in a car for a 30k check up raises considerable apprehension. The parts that are beginning to wear out, the cost and god knows what, but this is a Toyota, driven and maintained reasonably well. This is a top rate dealer with a service department that makes the procedure as quick and smooth as possible.
The usual friendly, professional service I have become accustomed to receiving at Toyota over the years. I have been coming to Toyota/Danvers since I purchased my Tacoma in '05 and have never had a bad experience.
A perfect visit, fast, efficient and friendly staff made my service visit a breeze and on time. This is my 3rd time having my SUV serviced at IRA, and I'm very pleased.
They totally saved us on a Saturday before we left for a trip when no other dealership would. Great service people from the moment I called to the check in and service. They fixed what needed to be fixed and didn’t try to add on a lot of extras. They’re a lot further from me than other dealerships and I’ll be happy to make the drive to use them again.
Ira's service department is superb. Brian, Alpesh, & Bill were exceptionally helpful addressing follow-up needed for an after market moonroof detailing issue that was unexpectedly complicated. These guys were quick with updates and helped make sure the issue wasb flawlessly resolved.
You have a good service but today when I got my car back after being in the shop for couple days getting fixed it was really dirty from inside especially the seats
David was so helpful and able to squeeze me in even though I was running late. Please give him the credit he deserves for great service!
Staff in every department are always polite, friendly, & professional. Clean comfortable waiting area.would recommend this dealership for sales & service. We have bought 4 cars from Ira
Great customer service and attention to details. Costs are reasonable. No hard upsells. The facility was very clean and freeflowing. Over all it was a great experience.
Competent, polite professional and delivered in less time then anticipated! Can’t get better than that. I will be a repeat customer, heck, I already am
Great service Rest communication- detailed explanation of job completed Service manager was polite and quick to respond to text and email. A little confusion on using Lyft.
I am always happy with the service at this location. Everyone is friendly and helpful. I was given suggestions on the services my car is due for at this time and never pressured into getting everything done at once. Any issues are brought to my attention and explained and I really appreciate that. Alpesh helped me today and he was great!
Never disappointed with IRA Toyota, a pleasure dealing with them. Went there for my car service and a recall Matt took care of us. We were given a free rental instead of waiting the whole day. I definitely recommend IRA. They value their customers. Nothing but respect! Thank you Matt!
I am very pleased with the service department they did a great job. Especially when it had been a long time since I has owned a new car
I’m very happy with my new car from Ira Toyota. I went in for a specific car and they were very thorough but also didn’t try to talk me into anything else or upsell me. They were very patient and very accommodating for this first time car buyer and I am so grateful!
Long time customer always bought and devices and bought for my relatives good place to shop I have not had a bad day at ira yet and hope it will be that way for years to come
Great service department; friendly, helpful & thorough, even though it’s a little jammed under the current circumstances. Preferred their in-house curtesy shuttle to the current use of Lyft drivers-no particular issues with Lyft.
Every one I met and talk to was very helpful and happy to assist me. One drawback was the sign off after the work was done. We did the sign off on the side of a car which would have been better sitting at a desk and reviewing the work sheets which was not done. To find out brake lining thicknesses, tire thread depth and the check off of the various items inspected I had to go to your web site after the fact. Previous work I had done at your shop your personnel would sit down with me and ...
Routine maintenance, at Danvers, MA Toyota. As always the experience was excellent. People were great, wait time wasn't bad about an hour. Strongly recommend IRA Toyota of Danvers, MA.
Everyone I interacted with in the service department was awesome, from the phone call to schedule to the shop itself. They accommodated all of my needs and, knowing that they were a little backed up, a technician took a quick look at my car for a diagnostic in order to save me several hours of waiting. Top notch customer service 😊
They were very helpful when I was choosing a car. Also, they provided excellent service by asking what I needed when looking for a car.
Overall great experience leasing a brand new car through Ira! Sage was awesome and helpful throughout the whole process. He wasn’t the least bit pushy and got us into a car that really fits our needs. The whole process was timely and efficient, and we were driving off the lot in a brand new car within 2 days!
Cust Service rep Steve Mahan was very pleasant, professional and helpful. Facilities accomodating and pleasant. Promotion pricing was incentive to come now versus later. Great dealer!
Excellent service and communication. I love the outside picnic tables and the ability to take a walk while waiting. I will be back after some summer driving.
Brought my Rav 4 in for regular service. It was done quickly and efficiently. The service tech told me what they were going to do. He also told me how long it would take, he was spot on.can’t ask for better then that.
Excellent service nice to know that there are people who still take pride in their job Bruce was polite , courteous and helpful Thanks for a Great experience.
Very pleased with service, timeliness of the work and transportation to and from my house. Service tech writer was very pleasant and helpful. enjoyed my experience.
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