Open Today Sales: 9 AM-6 PMOpen Today Service: 6 AM-4 PM
There’s nothing like exploring Danvers, Peabody, and Salem from behind the wheel of a sleek and efficient compact car. For confidence in fuel economy, reliability, and plenty of user-friendly technology, you may find yourself turning to the 2019 Toyota Corolla.
In this car review, our team at Ira Toyota of Danvers wants to give you an in-depth overview of this small car, so you can decide if it’s a good fit for you. Let’s start by looking at the first thing everyone will notice about this ride-its exciting new exterior!
| 2019 Toyota Corolla Sedan | 2019 Toyota Corolla Hatchback |
|---|---|
| 17-Inch Alloy Wheels | 18-Inch Alloy Wheels |
| 1.8-Liter 4-Cylinder with 132 Horsepower | 2.0-Liter 4-Cylinder with 168 Horsepower |
| EPA-Estimated 30 City and 40 Highway MPG | EPA-Estimated 32 City and 42 Highway MPG |
| 6.1-Inch Touchscreen Display | 8-Inch Touchscreen Display |
The all-new 2019 Corolla is now entering its twelfth generation, and with that comes a bold new exterior. The front fascia now sports an entirely new grille, with a sharp division between upper and lower sections. The result is a face that looks blunter and more muscular than ever before.
Plus, the Corolla is decked out with a stylish new set of headlights. Standard Bi-LED lamps shine bright and use less energy than conventional halogen bulbs-and they look sharp while doing so, too. Optional Multi-LED headlamps with integrated LED accent lights will take your head-turning power to a whole new level.
You can also raise your profile with a set of available 17-inch alloy wheels for the sedan-or 18-inch alloy wheels on the hatchback. They look sporty and really pop when set against this car’s profile. At the rear, those sleek lines can end in either an available rear spoiler (sedan) or sleek hatch liftgate (hatchback).
Under the hood of the Toyota Corolla sedan, you’ll find the same engine as in last year’s model: a 1.8-liter 4-cylinder with 132 horsepower on tap in most trims (140 horses in the Corolla LE Eco). That’s plenty of power to get you from Point A to Point B-and quite efficiently in the LE Eco, which gets an EPA-estimated 30 city and 40 highway MPG.1
The 2019 Corolla hatchback gets a new engine: a 2.0-liter 4-cylinder, which can generate 168 horses for a more authoritative drive. You’ll also like the fuel economy, which comes to an EPA-estimated 32 city and 42 highway MPG on the SE trim, when equipped with a continuously variable transmission (CVT).2
The Toyota Entune™ Audio system graces both the 2019 Corolla sedan and hatchback, but it looks a little different depending on the body style you choose. In the sedan, you’ll get a 6.1-inch touchscreen display, complete with Bluetooth® wireless and Siri® Eyes Free. An upgraded 7-inch screen includes navigation as well.
The Corolla hatchback is just as tech-savvy (and maybe more) with a standard 8-inch touchscreen, along with Apple CarPlay™, so you can pair up your iPhone and use some of your favorite apps, like Apple Music. While the sedan’s touchscreen is expertly integrated into the dash, the hatchback’s touchscreen exhibits some modern flair, protruding from the top of the center stack.
As you can see from our car review, the 2019 Toyota Corolla is one impressive compact car. If you live or drive in Danvers, Peabody, or Salem, our team at Ira Toyota of Danvers wants to help you experience this car for yourself. Schedule a test drive at our dealership and see if the new Corolla is the right car for you!
1 2019 EPA-estimated 30 city/40 highway/34 combined mpg for Corolla LE Eco. Actual mileage will vary.
2 2019 EPA-estimated mileage. Actual mileage will vary.
Dropped Tacoma off for service Tuesday evening. Had communicated with my Service Advisor several times over Wednesday due to recommendations and prices, and status of completion for Thursday. My Service Advisor was scheduled for time off for the long weekend. I never received a call the truck was done on Thursday, so I called the service department late Thursday afternoon. I was told it wasn’t done yet but someone would be calling me tomorrow (Friday). No call back and when I called, given another Service Advisor name who would call me in an hour. No call after a couple ... Read More Full review text opened.DealerRater - May 24, 2025
Dropped Tacoma off for service Tuesday evening. Had communicated with my Service Advisor several times over Wednesday due to recommendations and prices, and status of completion for Thursday. My Service Advisor was scheduled for time off for the long weekend. I never received a call the truck was done on Thursday, so I called the service department late Thursday afternoon. I was told it wasn’t done yet but someone would be calling me tomorrow (Friday). No call back and when I called, given another Service Advisor name who would call me in an hour. No call after a couple hours—I decided to go visit the Service Department. The Service Manager was very helpful and pulled things together so I could pickup my truck (Friday, at about 5:30p)
Outstanding customer support and focus. Service was excellent and work to be performed was explained clearly and cost estimates were accurate. Thank you Matt.
Long wait and overpriced repairs. No clear communications during wait time. At least they offer free coffee
The customer service was terrific. They were responsive and helped me from the first phone call to the goodbye.
We showed up when they opened at 7 am and were the second car there. Previously we had been in with an appointment and still had to wait 3 hours for minimal work to be done and were told appointments don’t matter as it’s first come first serve. So we didn’t make an appointment this time. Then we proceeded to sit there for 4 hours waiting for our alignment and brake fluid exchange because appointments come first. When we talked to the guy about that, he said it depends on the day and is the luck of the draw whether ... Read More Full review text opened.DealerRater - May 21, 2025
We showed up when they opened at 7 am and were the second car there. Previously we had been in with an appointment and still had to wait 3 hours for minimal work to be done and were told appointments don’t matter as it’s first come first serve. So we didn’t make an appointment this time. Then we proceeded to sit there for 4 hours waiting for our alignment and brake fluid exchange because appointments come first. When we talked to the guy about that, he said it depends on the day and is the luck of the draw whether appointments matter or not.
Service department fudges with the numbers. My car was having vibration issues from 25-40mph. Went to the service department to get it fixed. Got a quick call back that the tires are the likely issue and needs replacement. I ask the representative to take a test drive as the vibration is unique and not tire related. They said it’s already been tested and tires are the issue and quoted 904 for 4 new tires install and balance. I was convinced the tires are not the issue but I am not a mechanic. So I decided to compare prices and got ... Read More Full review text opened.DealerRater - May 20, 2025
Service department fudges with the numbers. My car was having vibration issues from 25-40mph. Went to the service department to get it fixed. Got a quick call back that the tires are the likely issue and needs replacement. I ask the representative to take a test drive as the vibration is unique and not tire related. They said it’s already been tested and tires are the issue and quoted 904 for 4 new tires install and balance. I was convinced the tires are not the issue but I am not a mechanic. So I decided to compare prices and got new comparable tire install and balance for 540 at local bjs. The car continued to get vibration between 25-40mph and I took it back to the service department. Willmi was the service advisor this time. I tell him that tires are not an issue since vibration is still present and new tires are installs. I also ask him to add 4 wheel alignment for $99.99 which is on their website. He said he would.
He called me back and told me to further diagnose the issue there will be a diagnosis fee of 195 and 2 hrs later calls back to inform the issue is with u joint binding and that rear drive shaft needs to be replaced and quoted 1105 for the fix. I told him at the time that when I was at the service department last time when they suggested tires were the potential issue I had received a 15% off coupon for the suggested service. I ask him if he could apply the same coupon towards the same issue. He tells me he cannot and that he can apply a 10% off coupon. I gave him and okay for the work. Next day I get a text work is completed. I called Willmi to go over charges. He tells me and wrote it on piece of paper that total is 1390.60. I further ask for breakdown of charges and he tells me 1104 for drive shaft replacement, 194 for diagnosis and 140 for wheel alignment and rest is taxes. I request him to honor wheel alignment for 99.99 which is on the website. I further tell him I am not asking for 10% off 99.99 and that it was a price we agreed upon when car was dropped off. He tells me he cannot. I ask to speak with manager as it was not right. 140 vs 100 is a 40% off on the service. I leave a msg for Bill (supervisor) at 1352. I waited until 1730 and after not getting a call back I drove down to the service department. Bill was sitting at his desk. Not to get personal he was on his cell phone and it did not sound like a work related call. After waiting a few minutes, Bills finishes his call and gets up to go to the office. He unprofessionally asks me how can I help you. I tell him I am here for my rav 4 and wanted to talk about the bill. I never give him my name he doesn’t ask for it either. He tells me that bill is all set and there is nothing to talk about. I was taken back with this 30 secs initial interaction. After collecting myself I tell him if you are busy I can wait but I like to talk about the bill. After couple mins he takes out the bill and total price is 1391.xx and wheel alignment is 99.99. I ask him how did the bill go up by a dollar when the price for wheel alignment was reduced to 99.99 from 139.99 which Willmi read itemized off over the phone. There was a shop charge of 39 in the bill that bill showed me.
During the approximate 15 mins interaction, Bill went from there is no adjustment that needs to be made to adjusting discount and bringing price to 320 to 288 (calculation error).
In the end I told him I respect the fact that dealer service department being more expensive than independently owned repair shops. But I will bring to light when something unethical is being done. He tells me we can agree to disagree and I leave it at that.
Through my experience I am left with an impression that bad ethics is rooted in this place from higher up. I cannot even point fingers at service advisor as they are molded to do things that are not right for customers and if they won’t they won’t have their jobs.
Clint Yang of Ira Toyota of Danvers is very responsible and we had a very good buying experience with him. Highly recommend!
Very good, dealership, nice attitude, nice service, good guys. Recommend to all my friends to come to this dealership
They didn’t do their job wasn’t happy with that at all they usually do good this Time my door locks don’t work after got Serivce it was fine before then. I called them and told them that they said come on they “”will check “”
Sales staff are great. Service takes 3 hours to do an oil change and they charge $140 to replace air filters. Service pricing is not competitive.
Went in for warranty service and received a report for another car. Not sure what work happened to my car.
I thought that they were very courteous and helpful but slow in doing my car
Fast, competent service. The Ira people make you feel welcome and needed. They know what they’re doing.
They try and upsell you from start to finish. Be careful with finance, I have an 800+ credit score and they 1st quoted me 7%, finally got it down to 4.75. Don’t be afraid to say NO
Alex is very client centric. He gave me all the information so I could make informed decisions.
Why make an appointment if they don’t get to you until 3 hours later? I bought tire insurance was told a slow leak wasn’t covered on 1 occasion then about a year later it happened again and then was told it was covered. Very frustrating
Tom and Cameron! You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary customer service and so unbelievably appreciated. Not once did I feel rushed, misunderstood, or lost in translation in what was being relayed. Your candid attitude, kindness, and care were unmatched in comparison to any service experience I’ve had elsewhere. And Cameron! So down to earth, helpful, and informative. Thank you so much for putting my mind at ease in more ways than one and educating me further on my vehicle. A great ... Read More Full review text opened.DealerRater - May 14, 2025
Tom and Cameron! You are the best. Tom- your ease in communication and quick ability to investigate and educate on detailed aspects of my vehicle was exemplary customer service and so unbelievably appreciated. Not once did I feel rushed, misunderstood, or lost in translation in what was being relayed. Your candid attitude, kindness, and care were unmatched in comparison to any service experience I’ve had elsewhere. And Cameron! So down to earth, helpful, and informative. Thank you so much for putting my mind at ease in more ways than one and educating me further on my vehicle. A great team! I’ll be back.
Great service advisor, I drive more than 40miles just to go to this dealership because of their great service.
I would find a better place to have my/your vehicle worked on. These people are working in a sausage factory. Just look around you. They need lots of cash to keep the factory going and they will do "anything" to keep it running! That means anything to keep the cash flowing in. Do yourself a favor and find someone trustworthy, because these people aren't.
I went in for a Tire monitor reset, i.e., (TPMS), after explaining, I just bought 4 new monitors, and 4 new tires, the monitor(S) didn't turn off the warning light. They, ... Read More Full review text opened.DealerRater - May 11, 2025
I would find a better place to have my/your vehicle worked on. These people are working in a sausage factory. Just look around you. They need lots of cash to keep the factory going and they will do "anything" to keep it running! That means anything to keep the cash flowing in. Do yourself a favor and find someone trustworthy, because these people aren't.
I went in for a Tire monitor reset, i.e., (TPMS), after explaining, I just bought 4 new monitors, and 4 new tires, the monitor(S) didn't turn off the warning light. They, i.e., tire shop, told me I would need to have it done by the Toyota dealer. I explained everything to the service person at Toyota; I even showed him the tire warranty, from the tire store. Plus, I, also add, I thought the A/C was not working well.
I left and came back after 6 hours and waited for my service person to tell me, I had "aftermarket monitors"on new tires, (i.e., tpms) and they couldn't turn off TPMS light, I also got "Safety Inspection", which by the way cost about $200.00 dollars. i.e.,(I just Passed my State Inspection) They found I needed a belt, brake drain, and rear brake cleaning, also A/C was leaking. I get the A/C, and vehicle, was in pretty good shape. The part that hurts, I was there to reset tire monitor and to check the A/C. and thought they would have fixed one of the two things mentioned. ONLY to find my A/C is leaking water inside the passenger side and I have a broken "Fresh air switch that is not working and the inside of car is fogging up. These people mis-led me from the start and I would not Trust ANYTHING THEY SAY!
I'm from Maine and travel over 300 miles to work in Massachusetts, My car is maintained in every way possible. I wouldn't venture the long Highway with a bad vehicle, whatever you may believe, I for one will not have anyone from that dealership Touch or turn a wrench on my vehicle.
Do yourself a favor, stay away from the "sausage factory" dealership!
The wait time estimates are not accurate. The wait is double the estimate every visit.
Eddy was amazing throughout the process—knowledgeable, patient, and honest. Ira Toyota made leasing effortless and rewarding!
Treats us well. Lets us know what's wrong. Fixes it right. Keeps us in the loop.
I got a great deal on my Car ! Kenny and Chris were great to work with !
Matt Buonomo should get a raise, he was professional and knowledgeable. This is my 3rd Toyota
Apart from the very high quality of the Toyota vehicles which I have owned over the years, the service department has been extraordinary. A main reason for my loyalty has been the expertise and reliable advice of my service coordinator.
I buy a car from ira toyota of Danvers. my salesman is Clint Yang . Clint is very good. number one service.
Clean,open and seemed very busy.
However the service lacked a bit of performance. I brought a 2012 Yaris for a TPMS and asked about checking vehicle for other issues it may have had.
I was told by Steve they did inspection.
I told him great.
I would like to start a schedule with the most important.
The main concern was the tire sensor on the dash and to check A/C..
Since it there maybe recharge the A/C.
5hour later it needs evacuation and dye.
And the monitors are after market, and there tool doesn't work on new ... Read More Full review text opened.DealerRater - May 6, 2025
Clean,open and seemed very busy.
However the service lacked a bit of performance. I brought a 2012 Yaris for a TPMS and asked about checking vehicle for other issues it may have had.
I was told by Steve they did inspection.
I told him great.
I would like to start a schedule with the most important.
The main concern was the tire sensor on the dash and to check A/C..
Since it there maybe recharge the A/C.
5hour later it needs evacuation and dye.
And the monitors are after market, and there tool doesn't work on new sensors and tires.
First Thing I told Steve was I just purchased tires and sensors and showed him the paperwork.
I left with the tire light on And my found my Fan Selector knob on the floor mat. Not sure why this happened and I was charged all most $200.00 to tell me I needed a Belt, rear brakes needed cleaning/ bleeding and the A/C need recharge.
Overall I have a report that cost me $200.00 and something broken on the fan Selector knob.
Totally disappointed with the whole pony show.
All xxxxxxand mirrors.
The people out front put on a good show.
I don't like bad mouthing anyone who works for a living.
However I don't like being taken advantage of.
I enjoy my experience with having my car serviced here. I like the efficiency in driving in and the coordination with service person Mr.Patel recording my entrance and the mechanic/service people servicing my car for maintanance.
Brought my 2024 highlander in for first 5000 service. My service advisor dave keep me up to date of everthing and said everything check out ok. Thanks Dave K
Terrific in every single way , highly recommended, great staff , great waiting room , great free coffee and fantastic bathrooms
Quick and easy service. The advisor was knowledgeable and helpful. The work was done in the time promised.
I’ve bought 3 cars from Jack and he’s the best. Honest and very responsive with questions or concerns. It’s a very nice dealership and they make their customers comfortable while we wait.
My husband and I had a horrible experience here. We made an appointment to get a key made for a 2009 Camry. We were told the wait would be an hour and a half. Two and a half hours later my husband inquired about the key, and was yelled at by the service representative. He even hit me in the arm as I was sitting waiting as he walked by to get my attention. He told my husband it took so long because the key had to be programmed by a technician. 2009 Camry keys do not need programming! Then he yelled ... Read More Full review text opened.DealerRater - May 2, 2025
My husband and I had a horrible experience here. We made an appointment to get a key made for a 2009 Camry. We were told the wait would be an hour and a half. Two and a half hours later my husband inquired about the key, and was yelled at by the service representative. He even hit me in the arm as I was sitting waiting as he walked by to get my attention. He told my husband it took so long because the key had to be programmed by a technician. 2009 Camry keys do not need programming! Then he yelled at us saying we were just walking ins and didn't make an appointment? Very poor customer service.
Excellent experience always with the service dept at Ira Toyota. Advisor Rick Harper is terrific.
Came in for basic service and was happy how things were handled by the Team
I would warn people about getting service here. I went in for my 15k check up & it cost me $288 When I purchased the car I spent an additional 6k for extended service. WELL.. you get in there & they tell you that you need/should have this & that done.. I regret not saying no, I did say no to a $149 service for something to do with the seem from the AC 🤔 In the future I’ll just have the worth done that’s covered & then go to my local mechanic. They must worth on commission
Excellent service department with superior customer service! I was kept informed every step of the way!
Waited close to 5 hours then told part not available to fix the car . UNACCEPTABLE!!
Swift, Prompt, Fast, Speedy, Immediate, cheerful, Kind, Warm, Helpful, Pleasant, Smooth, Efficient, Smooth, bright, Courteous
Customer service was great! Thank you for accommodating us with ride share as it was difficult for us to get there.
Went in for battery recall oil change tire rotation tech noticed inspection sticker expired Disconnected battery for recall did oil change and tire rotation I waited 3 hours then went ask tech what going on Told me car failed inspection do to faded lic plate I got report said couldn’t do inspection due to battery disconnect Now I have rejection sticker on car Not good
Five star approval for Ira Toyota service department! Today I got an oil change and front brake pads on my 2018 Rav4. Ira honored both discount coupons that I presented. The technician, Angel, greeted me when I arrived and was very polite and helpful. I received a text about optional services. When I arrived to pick up my car, Angel was there to help me check out. I was pleased with the price I paid and the work that was done.
I love my car dealer Sean Leanord. Service is great just a little long would recommend
I had a smooth and easy car purchase experience. The dealership was professional and efficient."
Although I didn’t buy my car at this dealership, I chose Ira as the dealership where I would have my Venza serviced. My two services to date have been positive experiences- friendly staff and pleasant waiting area. Convenient location
Excellent service! Always on point and fast! The service was documented well and the rep was terrific!
Pulled in for a 1 pm appointment. No one acknowledged me for 15 minutes while others who arrived later were taken care of.
Well, where do I Begin, bought 2 cars here! So you must be doing good...Thank you again Ira Toyota & Thank you Rick Harper the car drives great with my new TIRES REGARDS Michaela DeNattia
My service writer, Angel, explains everything. He’s super helpful and pleasant to work with.
I had a 12:00 appointment. I arrived at 12:10. When I called at 2:15, they had not even looked at my car yet. I think my call got them started. If you can't see the car until 2:00, make the appointment at 2:00. you are just working on too many cars at once. I'm sure that is how you make the big money and I guess good for you. But I am done. I'm looking for a small local service station to meet my car needs going forward.
Took me on time and performed the work as requested, kept me informed and delivered it to me completed on time.
Had an appointment for a recall . Ended costing me $200:00 and 4 hours later . Seemed to be a scam to get more money . Car is 10 years old and of course I changed the battery but because I didn’t use them they charged me for a new battery triple the price my battery was just 2 years old . All for a faulty bracket . Horrible !!
Clint yang is my salesman. He is helpful, Ira Toyota of Danvers is wonderful, I recommended my friends to Ira Toyota of Danvers looking for clint yang
I buy two cars at Ira toyota of Danvers Clint yang helps me a lot . Clint yang offered me more options. He is knowledgeable. I recommended Ira Toyota and Clint yang to my friends
I have the wonderful experience here，and also the kindness and honest customer service with their dealer.
Jack Motzi was a fantastic salesman. We walked in without an appointment after having an aggressive Sales experience next door and it was like a breath of fresh air. He treated us like we were family & friends, giving us his honest opinion, helping us weigh our options, and helped us land on a confident long-term decision in a CPO vehicle. I'll be recommending him if anyone I know is in the market for a Toyota or even a Subaru since they can work out inventory trades with the Ira Subaru next door.
From arrival through to departure the service is always great! I appreciate the additional communication methods that occurred during my appointment that included a video of my vehicle inspection and a report on all items inspected (this was new from my last visit). My only complaint is the 3- hour wait. It’s an oil/filter change w/tire rotation… with an 8:20am appointment time, so it’s not like they were backup with previous appointments. I’m not positive but I think they may have washed my car for me because it seemed a little bit cleaner?? If yes, ... Read More Full review text opened.DealerRater - Apr 19, 2025
From arrival through to departure the service is always great! I appreciate the additional communication methods that occurred during my appointment that included a video of my vehicle inspection and a report on all items inspected (this was new from my last visit). My only complaint is the 3- hour wait. It’s an oil/filter change w/tire rotation… with an 8:20am appointment time, so it’s not like they were backup with previous appointments. I’m not positive but I think they may have washed my car for me because it seemed a little bit cleaner?? If yes, then I’d like to say thanks!!
When leaving, I noticed my tire pressure light was on, so immediately I went back inside to inquire why - they immediately took it back in, addressed the issue and I was outta there 10 min later.
Overall, from setting up appointment, checking in, wait time, quality of service and request fulfillment. Best part of all… I had a $9.99 coupon so my total was $10.56!!! So heck yeah!! I was happy!!! I give them a 4.5 STARS ⭐️ rating!
GREAT FEEDBACK SURVEY STAFF MANAGEMENT is exceptional. I wouldn't have experienced professionnalism better IRA.
That’s really upsetting—especially when it messes with something as important as a medical appointment. That’s really frustrating… you try to plan your day, and in the end, you lose your entire afternoon, they lady order an Lyft and still miss your medical appointment. It’s so disrespectful when they don’t give accurate information or consider your time.
Great service! Friendly atmosphere. I've been leasing vehicles from here for over 9 years now. The salesmen there are great too especially Jason Dick who's customer service,honesty and expertise is outstanding.
Rick Harper was very efficient and I appreciated his help. Word word word word word
Alexander has always excelled in servicing my vehicle needs. I am very grateful for his respect and attention!
Great customer service very helpful clean know the business very well the deal was okay with me
I again experienced a Clean environment, friendly, knowledgeable, helpful along with timely done right service.
Minor service today required four hours waiting time and this was a scheduled appointment. I thought 2 hours max when I drove in. I will try to have my cars serviced elsewhere in the future.
Polite and friendly staff and Tom was very nice and friendly with me. Truly appreciate the service
Everything went great. The Service Advisor was thorough and it took exactly as long as he said. On my way home, I did realize my windshield was chipped. Nothing major but someone should have let me know.
I waited almost 3 hours for a sticker snd servicing . I was told the long wait was due to getting a sticker . Very inconsiderate
Nate does a fantastic job job job for me every time e I come in . He knows my 4 runner very well is always friendly and professional
Our salesman Eddy Santiago did a great job explaining the multimedia and other features with our new Corolla cross. He was very patient with us.
Loved the customer service! Richard Morgan was very nice and helpful. He did great! Thanks 😊
I had a positive experience . The staff was friendly,helpful and knowledgeable, and the process wass mooth.
Thank you IRA TOYOTA I always do business with this dealer, such a good environment
We entered the dealership with the idea to gather more information to buy a new car eventually. My Prius is 15 years old and still going well. Isaac Ruiz was assigned to us. WOW! Contrary to two different salesmen at another dealership over the last two years, where we had to insist on getting more information, Isaac listened. He showed info on the screen and answered each of our questions with authenticity, never imposing, yet advising, adding his knowledge and experience, and reacting to the point. A real adviser! We ended up buying a car.
Matt buomono is a great service rep. He is always helpful and explains everything to me
I didnt have a good experience cause they try to charge me a ridiculous amount to fixed the wipers on my car. Plus they try to tell me that my car need it to get some others things done when I know for sure my car didn't needed.
The dealership and its staff are welcoming, honest, and upfront about the entire buying experience. More dealers should be like IRA. Eddie, Kelvin, Jesse, and Fausto were great during my deal.
Good place and nice people around. The sales gentleman was very helpful and help me to get the car I was looking for.
There was a BOOT print on the passenger door of my corolla when I got it back from "service". A BOOT PRINT, like someone closed the door with their dirty boot. Not even taking into account they declined to change my oil at my request because the car only met time criteria, not mileage. Toyotacare is a lie. This is my first new car, my only nice thing. The disrespect my car received from technicians is unacceptable
Vadim my sales assoc was very good at his job He followed through on all promises made and delightful to work with
I waited for my car just for an oil change for about three hours, but the waiting room is pleasant and they made up for it and I think Ira Toyota very much.
I bought a new Certified preowned car with the excellent help of Clint Yang and Virgilio! They were both extremely knowledgeable and Clint helped thru many different scenarios. To decide what the best fit fir me. I love my car Thank you so much Clint and Virgilio you two are the best!! Made buying my first car by myself a breeze!!
Came in for service, took 2 hrs and 15 mins and when I finally left there were oil marks inside my car.
Service rep was friendly, knowledgeable and helpful. I felt he was genuine and explained everything well. I appreciated having a ride to and from the dealership so I did not have to wait there.
Great communication with the service agent Steve Mahan Work done as requested and on time
Excellent!!! In all areas. Staff willing to serve and to help in everything. This is my dealer
This is a great place to do business with. They are on top of everything
Bring my car in for service today Angel Pimentel a great help he explained everything to me. Thanks for you all the great service. Vin
My experience with Kedwin was SUPERB! He was so pleasant and help me purchase a new vehicle after I told him exactly what I was looking for! He actually found me a 2025 RAV4 within my price range (I was looking at verified pre-owned, wasn’t considering a new one)! He really was great! A+ customer service. My previous experience 14 years ago purchasing a car was so unpleasant, I feared going to dealership but, rest assured, Kedwin was amazing and friendly, knowledgeable and provided guidance and suggestions that suited my needs! Great experience this car buying trip!
They are great especially my service advisor. He takes the time to explain what is going to happen.
They did a good job…it’s annoying when you are always trying to sell something…even before checking to see if it is needed…
I've been going to this dealership for a while now and the service time is terrible. Just finished the service and state inspection, told about 2 hours but it took 3 hours. Every time I've gone I've been told 2 hours but it has never been that, almost always at least 3 hours (or more). I've even got my car back with trash in it from the service people. My wifes Hyundai full service takes 1 hour. Maybe it's time to find a new dealership or a new car brand. I'm fed up of wasting so much of my ... Read More Full review text opened.DealerRater - Mar 19, 2025
I've been going to this dealership for a while now and the service time is terrible. Just finished the service and state inspection, told about 2 hours but it took 3 hours. Every time I've gone I've been told 2 hours but it has never been that, almost always at least 3 hours (or more). I've even got my car back with trash in it from the service people. My wifes Hyundai full service takes 1 hour. Maybe it's time to find a new dealership or a new car brand. I'm fed up of wasting so much of my time at this dealership.
They were pretty easy to deal with, very reliable and accommodating. They did not me with messages (text, email, voicemail). In the end, I got a pretty good deal and the car was in great shape, ready to go quickly. The facility was a bit overwhelming, feeling like an airport terminal, with all the various parts and pieces. Abdou was charming, efficient and responsive.
All the people were very nice, especially our saleswomen Jacqueline Carrion. I would highly recommend her to anyone.
Came in to downsize my truck - having a few children getting to driving age soon- I needed a smaller truck. Leida Qirjazi was the lovely woman I worked with. She was the first person to greet me as I entered the building at 9am at Ita Toyota of Danvers. And I’m so happy I met her. She was amazing to work with. She helped get me what I needed for my trade - and the payment to where I was extremely happy. I also enjoyed working with the management staff and the finance people. I would recommend using ... Read More Full review text opened.DealerRater - Mar 16, 2025
Came in to downsize my truck - having a few children getting to driving age soon- I needed a smaller truck. Leida Qirjazi was the lovely woman I worked with. She was the first person to greet me as I entered the building at 9am at Ita Toyota of Danvers. And I’m so happy I met her. She was amazing to work with. She helped get me what I needed for my trade - and the payment to where I was extremely happy. I also enjoyed working with the management staff and the finance people. I would recommend using Ira Toyota again and ask for Leida!!!
This dealership has great customer service, sales representatives who work with integrity, and an extremely helpful and friendly staff.
Augustine (Gus) was a pleasure to deal with. Good car at a good price with no high pressure shenanigans. We did have to wait for a very long time to complete the transaction due to the finance dept being short staffed. After that Gus was very responsive and kept us up to date with progress toward delivery, and he had everything ready for us to drive off when we arrived to pickup the car. Highly recommend.
This was my third and likely the last experience with this dealership—everything that should have gone smoothly did not.
Example 1: I visited on a Friday to explore end-of-lease options. I found a car and was waiting for pricing when the sales rep returned with three options. I was pleased with one but wanted to check one more car before deciding. Then, the sales manager, Michael, stepped in, pushed for a commitment, and suddenly claimed the numbers were wrong—raising my preferred option by $200 more per month. He dismissed the error as "human" but then said, "You ... Read More Full review text opened.DealerRater - Mar 14, 2025
This was my third and likely the last experience with this dealership—everything that should have gone smoothly did not.
Example 1: I visited on a Friday to explore end-of-lease options. I found a car and was waiting for pricing when the sales rep returned with three options. I was pleased with one but wanted to check one more car before deciding. Then, the sales manager, Michael, stepped in, pushed for a commitment, and suddenly claimed the numbers were wrong—raising my preferred option by $200 more per month. He dismissed the error as "human" but then said, "You wouldn't get past finance anyway." Keep in mind this was in the hands of more than one person before it got to me, the customer. That was enough for me to walk out.
Example 2: My husband returned Saturday to see if he could work something out as I was turned off from the day prior. After hours of waiting, we finally agreed on a price but had a prior commitment (which they knew about 1.5 hours before we had to leave and I actually drove there separately so I could sign too). An hour went by and still no paperwork ready, so we scheduled a 5 PM appointment to sign same day. The dealership had four hours to prepare the paperwork. When we arrived, we still waited 50 minutes before meeting an incredibly rude finance manager.
Example 3: There was a delay releasing our car due to insurance paperwork (we signed on a Saturday night and had to wait next business day which is understandable). We kept our sales rep updated, and our insurer sent the required documents in the afternoon (unfortunately not as soon as we wanted but they still got it). By end-of-business, they suddenly told us it was “too late to process.” We had to return the next business day.
Example 4: My husband arrived as planned, only to be handed off to another sales rep with little warning and someone who seemed to be unfamiliar with the situation. Nothing was ready—again. When they finally brought out the car, it was covered in bird poop. A minor issue compared to the rest, but they claim to detail cars before delivery.
Bottom line: Repeated miscommunication, unprofessionalism, and poor customer service made this my last visit. I wouldn’t recommend this dealership to anyone.
Great dealership! Great selection of inventory. Great customer service. Fast and knowledgeable sales associates answering all my questions. Best car buying experience I ever have had. My salesman Jason was top notch. No fuss or hassle, right to the point! I will definitely be telling everyone to go see Jason at IRA Toyota.
They were kind and efficient! Rick was very helpful, welcoming and kind. He explained things well.
