Sales (New)

reedsox13
If you are looking for a great experience at a Toyota dealership, go to the Ira Toyota in Danvers. If you want a salesperson that doesn't pressure you and is the best in customer service, ask for Aiman Varoqua. He is the best and all salespersons should model how he works with customers.
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Service

Cdigregorio
I made an appointment to request for the mechanics to CHECK to see if my car needed to be aligned. I just got new tires and my own mechanic could not do it because my car is under warranty. I called the girl the call center she told me that my alignment is covered under my warranty and made my appointment. The day that I got there my service agent who I had issues with before because he charged me for services that I did not need, greeted me. Then he proceeded to tell me that my back end is covered by my warranty but not my front. let me remind you he didn't even go into the computer typing any of my information whatsoever to find out what kind of warranty that I had. Then he pulls up the estimated page that had total of a hundred and twenty something dollars. The services that I requested was an inspection sticker and to CHECK to see if I need an alignment. Just to let you know you're estimating page that you get before revieving your service, that you HAVE TO sign covers the dealers xxx so they cannot give you a refund when they do unnecessary services. After waiting 3 hours when I was told It would only be 45 minutes my service agent came out and told me that I needed a marker light in my car and that he was not going to pass me if I didn't do it right then and there I said fine and to my knowledge a marker light was only anywhere from $2 to $3 sometimes even $5. They do the marker light it he hands me the paper proceeded to tell me that my car didn't really need an alignment and runs away as I walk up to the service desk my total is almost $160. They charged me $90 to do an alignment that I didn't need done then they charged me $30 for the marker light and then 35 for the inspection sticker. I've been back and forth with the customer service and they keep telling me they're not going to refund my money because they just did the services I requested. Which the services I requested was to CHECK to see if I need an alignment not to do an alignment and still from my understanding my alignment was supposed to be covered under my warranty. It just goes to show you that this dealership cares more about $120 then having returning clients. I will never deal with the Toyota dealership again and will be trading my car in and getting something else.
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Service

miri1520
Very friendly and accommodating ! Jeff was extremely helpful, personable and helpful with everything. He provided me with everything I needed, and answered questions thoroughly and in terms that I was able to understand. Overall a great experience!
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Service

Kathyd805
Actually didn't mind waiting for my car to be serviced. James made sure I was comfortable right from the beginning!, Starting with a coupon for free coffee!
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Sales (New)

Harleyz3
My wife and I never expected to buy two new Rav 4's in less than one week. First of all it's a great product, but it can't sell itself. Aiman did a great job selling both cars. Besides knowing almost everything about the cars, he was able to share that knowledge with us in a very non-condescending way. A great car deserves to have a great salesperson sell it. I would also like to mention that I had my 2002 Rav 4 serviced at this dealership over the past 14 years and was always very satisfied with the work done. I originally purchased my 2002 Rav 4 at a Watertown Dealership where the service and attitude was unacceptable in sharp contrast to this Ira Dealership.
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Service

Doninic3
I had the opportunity of being assisted by Paul , the service manager today and to be condescended too, in tone and infliction was just absolutely terrible . I spoke with the general manager and will never be back for service or to purchase a vehicle of Toyota of Danvers again The service manager Paul needs trainings in customer service -- ironic don't you think !!!! Very disappointed and insulted
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Sales (New)

Justin
Kevin was an amazing salesman. Was patient and dedicated to find me the right truck at the right price. Thank you. He also gave me great grilling and marinating advice that will be used.
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Sales (New)

samanthajoc
This was my first time buying a new vehicle and I am so thankful I got Aiman to be my salesman. He answered all my questions (I had a lot). Went over everything in depth with me. Always had a smile and gave me chocolate :). He gave me a great deal on my car. To some it up I never want another salesman.
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Sales (New)

Dustin H
Not sure about the other IRA branches but I would never deal with their toyota division again. We dealed with different Acura and Lexus dealers before and they were nicer and had more respect for their customers than this dealer. First they wanted to offer less than 5.5k for our tradein then after we showed them how much our tradein worth on KBB they agreed to 10k. Then at the same time, they jacked up the cost of the vehicle we wanted to purchase to 2k extra, said it was the fee and tax (in begining they were telling eveything was included when we talked about deal, so since when tax and fee were excluded??). Also, the sale manager Kal Dabliz told us the 4runner would NEVER have 0% APR? We saw toyota conmercial everyday on tv and pretty sure we saw 0% popped up sometime.. so dont lie to your customers, unless your toyota corporate lied to us (?). This particular manager should have talked less listened more to his customers. I knew you are a saleman and could speak really fast.. I wouldnt appreciate your attitude by telling my brother to buy our own tradein "if you think his car is excellent why dont you buy it then?". I couldnt believe we were treated like that at a well known dealership, such as IRA. We gave our offer outright and honest with pay off cash. No need to talk down on us if you couldnt make a deal. If you are reading this and looking for a honest straight forward deal then try some places else. Sorry for leaving a negative review but this was what I experienced. May be IRA toyota doesnt need potential customers anymore?
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Sales (New)

A.Dougherty
My family and I needed two new cars. Rick and Jorge were our sales reps. They were wonderful to work with. Both men were very helpful in explaining each car that we were looking at. They knew all the features very well. Since we are out-of-state, Rick and Jorge had to travel to Bridgeport, CT to help us register the cars. We all learned that day that the "new" CT DMV has a lot of kinks to work thru. Regardless, Rick and Jorge were very patient while waiting all day for CT DMV to call our #. We really appreciate that they were with us thru the whole process.
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