Bought a car recently with you guys trhough Adriana and had an amazing experience. She was very helpful and kind providing me all informations and support i needed... truly recommend her services and the dealership.
I had a great sales experience. Adriana provided all of the information i needed about the vehicle i was purchasing and answered the questions i had. She took the time to understand all my needs and concerns. Her communication style and attention to detail made me feel like valued customer. She is a great and the best sales person.
I called ahead to get a price and schedule an appointment for a basic oil change for my Toyota Sequoia(08). I provided all of the information regarding my car when talking to the representative. I was given a price of $44.95 to which I said, you know that car takes 7.4 quarts of 0W20 right?? They reassured me that was the price and set up my appointment. When I pulled into the service bay I was eventually greeted by a service rep that checked in the car. He noticed the inspection was due at the end of the month and asked if I wanted them to inspect it which I agreed to. When reviewing the work order, I noticed the inspection was listed with a price of $35 (standard Ma Inspection fee) but there was no price listed for the oil change. When I asked why the price of the oil change was not listed I was told that it varies??? Then I was told it would be $79 for the oil change and told that my car needed 7.4 quarts like I didn’t know that already. I informed him I had got a lower price on the phone and would like them to honor it since I did take the time to drive down. The service rep and I went in to see the service manager who was very rude and just said “sorry they were wrong”. I reminded him that “they” are your dealership but he just gave me a very negative attitude. I had to stand in front of my car to keep it from going back to the service area. I don’t know why they were moving it since I did not sign a work order. On my way home I took the opportunity to call them back and let them know what had happened. They telephone rep. confirmed the 44.95 price! I escalated to a manager and gave them the whole story. They were going to review the recorded call from earlier and get back to me with a resolution. I’m still waiting 3 weeks later…….
IRA must service hundreds of Sequoia’s and Tundra’s a week so to not have an accurate price for standard oil change is ridiculous. It’s also very suspicious to not list the price of the oil change on the work order when the cost of the inspection is listed. If you can’t trust them with the price of an oil change would you trust them with any other work??
I never thought about lease a car before....but i have all my questions answered so well and so well explained...... I did close the deal in one visit, and I'm very happy with my new Venza....I do recommended my Salesperson Adriana Porter and Ira Toyota..... The process was very quick and ease..... And Adriana great attitude treating me with much respect. The car ready at the exact time she told me..... and the features explain...
We just received our new Toyota car today! We have the best car purchase experience at Ira Toyota of Danvers.
After visiting 3 car dealerships over the weekend we came to Ira Toyota of Danvers on Monday. We were greeted at the door with courtesy, and felt been welcomed right away. The salesperson, Adriana Porter, is friendly, honest and very generous with her time. She is very helpful, and answered all our questions. We closed the car deal in this one visit, and are happy with the car purchase. We just hope more people to come to Ira Toyota of Danvers to experience the smooth and pleasant car purchase process.
After walking in the dealership, Aiman was assigned to take care of us. We told him we were interested in the Corolla on the website and wanted a test drive. He gathered the necessary paperwork and put it all together very quickly. The test drive was the best we had done. Most dealers had us do a 2 minute test drive; but Aiman let us take it on the highway, and really get a feel for the car how we would be driving it.
After deciding we wanted to purchase the car, we started the paperwork. Aiman was very upfront about the price and rebates. We informed him that we qualified for the college graduate rebate and he surprised us by telling us Toyota just increased it a few days prior, from $500 to $750. He took our credit information and informed us that we qualified for 0% interest (we expected that). He was very polite, helpful, and excited to put us in a new car. We signed the final papers that day and picked up the car two days later. This was the easiest auto purchase I could ever imagine.
When we first sat down at Aiman's desk, we noticed 5 different "Salesman of the Year" awards from the dealership. After working with Aiman, it is no surprise he has these awards. He seemed sincere and wanted to make sure we got exactly what we wanted.
J.C. Was amazing to work with. Always smiling and having a relaxed, helpful attitude, he actually listened to my concerns, respected them, and worked to provide a solution. Even though I asked many questions and had done a lot of research, JC answered everything, patiently, pleasantly, and even encouraged additional questions, to make sure I felt I had all the information I needed. He was gracious to my children, and made them feel like welcomed participants. He let them write our name on my " sold" paper window tag. I think this made their day.
We had previously worked with another Toyota dealership , and everything at this transaction was pleasant, in comparison to the previous dealer. We actually look forward to our next transition in just a few months, as we will be working JC again.
JC was very attentive, informative, and engaging. This was my first experience buying a car through a dealership and my experience was great! I recommend JC to anyone who is interested in buying a Toyota. You will be well taken care of.