JC went out of his way to make my first time car buying experience a pleasant one! I did most of the negotiation over the phone so when I got into the dealership, I knew exactly where I stood. The moment I got to Ira Toyota, I was treated very well. The whole experience was very stress-free and all the people I spoke with were professional and welcoming. JC was well prepared for my visit, provided excellent explanations, and the paperwork went quickly. JC was brilliant, understanding, caring and was so easy to work with. His knowledge of the product and ability to demonstrate all the features was very helpful. I don't have the right words to describe how HAPPY I was with JC's service. He provided me with A+++++++ service. You've got a life long customer in me, and I HIGHLY HIGHLY HIGHLY recommend JC to anyone looking to purchase a car. I am very grateful that JC helped me in all ways possible to buy my first car! Thanks so much!
Salesman Aiman Varoqua was very helpful and knowledgeable. This is the second new car I have
purchased through him, and he was always keeping me informed about progress of paperwork
and sales transaction until I took delivery.
My satisfaction, with Aiman , I would rate 5 star, Excellent. I will always recommend him for sale
signed: ED BUCKLEY.
After expending my over 20 years of driving history in US, dealing with mechanic and fixing all cars, I decided to visit a dealership. My first stop was at a Toyota dealer located in Lynn,MA... The intention of this feedback is not to talk about this dealership in particular, but to make a long story short, I walked away driving the same old car and no commitment from either part!... Anyways, I decided to continue my search, and while driving called Ira Toyota in Danvers, MA. The lady transferred me to the sales department where I had a phone conversation with JC, who told me to drive carefully that he will have everything ready for me ( right there, a caring situation was created- which engage me into: I want to meet this guy and see what they have to offer me)! And honestly, I am so happy we did. Best customer service experience in years! I am so happy I am driving my 2014 RAV4 with a 0% APR and best affordable monthly payment ever! Thanks JC Bernabel!
After a Sunday with my 3 year old daughter at Chuck E Cheese, we decided to go to Ira Toyota (Danvers, MA) with the intention of changing my 199 Honda Civic (family growing needs)! At this dealer JC was waiting for us to arrive! People, if you want a professional, friendly (kids friendly- my three year old was there), best costumer service, informative, educated service,PLEASE come to Ira TOYOTA at 161 Andover St and ask for JC ... HE IS THE MAN! We financed our first brand new car and we could be more happy! Thanks JC keep the hard work-
PS. You should get promoted soon young charming guy! :)
JC is amazing, patient and caring. I told JC that it was my first time buying a new car and i didnt want to feel preassure. JC made the process very easy and worth coming. I will definately reffer my family to JC!
Just last week, I purchased a brand new RAV4 XLE from Aiman, one of the sales people from Ira Toyota. In short, my experience was fantastic. From my initial visit to the delivery, the transaction was seamless, pleasant, and well-communicated. The only problem I had was with my insurance company failing to send documents to Ira in a timely manner to register my new car, and Aiman exhausted every avenue to get beyond complications that weren't even caused by the dealership.
When I picked up my car, it was fully detailed, inspected, and all accessories that I had ordered were properly installed. Many of my friends and all of my family drive Toyotas, and I feel I would be doing a disservice to them by not telling them my experience with Ira, and in particular, Aiman.
This is what I have to say about my experience at Ira Toyota of Danvers?: This is my third time in this car dealership. I only had great experience. Today, we were attended by Peterson Katulege, a sales and Leasing consulting. This is incredible. He was direct, personable and made feel comfortable. Then, for my surprise, he brings the guy whom i made the deal with before, Ramon Boreck, who was promoted and now he is the finance Manager... Anyway, I highly recommend you to go and check it out... these guys take care business and we had an amazing experience there.... Do no hesitate, go there and check it out.. I am very happy to have a toyota and dealerships like this that knows how to treat a loyal customer. I can not express how satisfied I am tonight....
I had a great experience at the dealership. JC made sure he got me the best price for my new car and also ensured that I was able to trade in my old vehicle for the best price possible. It was a wonderful experience!